In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
This service request is used to report problems with taxicab related problems. Complaints are investigated about the condition or safety of a cab, a driver refusing to pick up a passenger or take them to their destination, reckless driving, or an overcharge on the fare or discourtesy to passengers or fellow motorists.
It is vital to have a complainant's name and contact information on reports against drivers, as disciplinary action may be impossible without this vital information.
The Department of Business Affairs & Consumer Protection reviews all cab complaints.
Click below to file a complaint online.