The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical
spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.
This service request is used to report problems with taxicab related problems. Complaints are investigated about the condition or safety of a cab, a driver refusing to pick up a passenger or take them to their destination, reckless driving, or an overcharge on the fare or discourtesy to passengers or fellow motorists.
It is vital to have a complainant's name and contact information on reports against drivers, as disciplinary action may be impossible without this vital information.
The Department of Business Affairs & Consumer Protection reviews all cab complaints.
Click below to file a complaint online.