Stay at Home Order

In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.

Business Affairs and Consumer Protection

Empowering Businesses and Protecting Consumers

Consumers

BACP protects consumers from fraud by resolving complaints and taking action against fraudulent businesses. BACP promotes consumer awareness through education and information to help consumers protect themselves.

Businesses and Individual Found Liable For Consumer Fraud In The Past 3 Years

Consumer Protection & Fraud Information:

Consumer Protection

Consumer Protection

Find information about your rights as a consumer and protect yourself from becoming a victim of fraud.  Read about Home Owners, Keep Chicago Renting Ordinance, Retail Shoppers & Parents, Financial Information, Immigrant Services, Vehicle Owners, Filing a Consumer Complaint, Research a Business, Consumer Connection and Consumer Education & Workshops.  Find additional consumer resources in the Consumer Self-Help Resource Guide and the BACP Consumer Protection Pocket Guide.   

Know Before You

Know Before You...

The consumer protection campaign is made up of a series of fliers geared toward protecting consumers from fraud and informing them of the action they can take if they have become a victim of fraud -

Better Business Bureau

Better Business Bureau

The City Of Chicago Department of Business Affairs and Consumer Protection is providing a short cut to the Better Business Bureau website as another resource to help you find ethical and trustworthy businesses.” You can use their free services by clicking here.

Keep Chicago Renting

Keep Chicago Renting

A person who lives in a building with one or more rental units, including a single family house or a condominium unit, and has a valid agreement to live in the rental property which has been foreclosed is protected by the Keep Chicago Renting Ordinance.

Consumer Recalls

Consumer Recalls

Check our consumer alerts for information on recalled children's products.

File A Complaint

Complaints

Voice a complaint with BACP under the following categories or to report a Business Operating Without a License call 311.:

 Supporting Information Facts

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 I Want To