Department of Public Health - Service Updates as of 5/11/2020

May 11, 2020


The Chicago Department of Public Health (CDPH) is committed to keeping residents safe during the coronavirus pandemic. We have issued citywide guidance around social distancing requirements, which we are now putting in place for our own services. Effective this week, CDPH is suspending in-person services where possible, and getting creative by using technology better serve our clients during this time. A full list of service changes can be found below. If you have questions, call 312-747-9884 or visit


Suspended Services

HIV/STI Partner Services: All client engagement will be done by phone/mail.

STI Clinics: All walk-in STI clinical services are suspended. Healthcare partners for HIV testing, and STI screening and treatment only.

Immunization: CareVan services are suspended, walk-in sites are closed and health care provider compliance site visits will be cancelled.

Nurse Home Visits: All nurse home visits, including Family Connects services are suspended. Participants in Family Connects that have already been seen or are scheduled to be seen from St. Bernard and Norwegian hospitals will receive follow-up calls. Other nurse home visits are being triaged and all follow-up with be by phone.

Lead Inspection: General nurse home visits are suspended and all nurse follow up will be conducted by phone. In cases with higher lead levels, a medical director and nurse supervisor will determine whether a home vist is needed. Abatement that has started will continue but no new abatement will begin.

Health Code Enforcement: All inspections of tanning and tattoo establishments are suspended.

School-Based Oral and Vision Services: All services will be suspended while Chicago Public Schools are closed.


Services with Changes

CDPH Mental Health Clinics: All clinics remain open. Most services are provided by phone; in-person visits will be appointment only and limited to patients that need injections, patients without phones or other circumstances that limit phone access, and patients in crisis that need immediate service. CDPH staff will call to confirm in-patient visits and anyone with symptoms will need to schedule.

WIC Clinics: Lower West clinic located at 1713 S. Ashland has been temporarily closed.  Clients are being referred to the West Side Health Partnership Clinic located at 2400 S. Kedzie. Uptown clinic located at 845 W. Wilson, 2nd Fl., has been temporarily closed. Clients call 312.747.9140 for more information. All other CDPH WIC clinics are open. Certification, education, counseling and breastfeeding support are being provided remotely through telephone interviews by dieticians and nutritionists. Food instruments are being distributed via curbside pickup.
Environmental Permitting and Inspection: Inspections continue to be conducted with the exception of healthcare facilities.  Household Chemicals & Computer Recycling Facility will remain close.

Food Protection: Inspections are conducted for restaurants that continue to operate.

Tuberculosis: CDPH staff will offer Directly Observed Therapy by video, with limited in-person home visits as necessary.


If you have any additional questions about the coronavirus and our citywide response, please email us at or call 312-746-4835.

 Alert Facts

 I Want To