Neighborhood Health Clinic Information 2012

As of July 1st, the city of Chicago is partnering with several different Community Based Health Centers that will serve as the new primary care provider at the City’s 7 neighborhood Health Clinics. These new providers will deliver high quality care you deserve offer longer hours and a network of locations to serve you when you need care the most.

Each center will continue to offer the same quality services you deserve and expect. For example, you can still count on the Department of Public Health to deliver you important health services such as mammograms, STI/HIV testing, flu shots, immunizations, Family Case Management and Women Infant & Children (WIC) Services. At some locations, the new primary care providers will deliver additional services after July 1st. More information is available by downloading the Frequently Asked Questions.

The following providers will offer primary care services at the City clinic locations listed below starting July 1st, 2012.  To schedule an appointment call the number listed below or visit their website to find out more information.

Uptown Clinic: Heartland International Health Center 773.506.4283

West Town Clinic: Erie Family Health Center 312.666.3494

Lower West Clinic: Mercy Diagnostic and Treatment Center 312.567.7933

Englewood Clinic: University of Illinois/Miles Square Health Center 888.724.0116

South Chicago: Chicago Family Health Center 773.768.5000

Roseland: Aunt Martha’s Youth Service Center 877.692.8686

South Lawndale:  Circle Family Health Care Network   New location: 1201 S. Campbell, 773.379.1480

Frequently Asked Questions

Click here to download a report on the community health plan


This year, the Chicago Department of Public Health (CDPH) will be partnering with Federally Qualified Health Centers (FQHC’s) to serve all of our patients receiving care in the City’s seven public health clinics. This is part of a new City reform to improve health care delivery and reduce costs across Chicago without compromising access to care for patients served at our City clinics.

Facts to know about the FQHC model:

  • Our goal is to ensure that everyone will receive equal or higher quality primary healthcare services in their community, without impact to service delivery.
  • FQHC’s will provide primary care serve all patients regardless of the individual’s ability to pay or documentation status – uninsured patients will not be turned away.
  • FQHC’s offer expanded access to care through increased evening and weekend hours. The City is investing $4.7 million to ensure its patients continue be on the same sliding fee scale and co-pays will not increase.
  • In addition to primary healthcare services provided by FQHC’s, the City will continue to provide additional services such as WIC, family case management and mammography at City clinics enhancing services available to residents in these communities.

Why is CDPH making these changes?

Improving access to primary health care for all residents of Chicago is a top priority for CDPH. By working with FQHC’s we can ensure that every Chicagoan who depends on the City for health care will continue to get it. In addition, our goal is to provide equal or higher quality care to our patients across the City, while reducing the cost of those services for our taxpayers. The City will continue to invest $4.7 million annually to support primary care for Chicago’s uninsured patients while providing services at a much lower cost. Through these partnerships, the City will reduce its cost by more than $10 million per year. FQHC’s also have the potential of bringing in more federal grant money to help fund health care services.

What is a FQHC?

Federally Qualified Health Centers (FQHC’s) are nonprofit, community-directed health care providers dedicated to serving low income and medically underserved communities. Created by Congress, the national network of community health centers provide high-quality, affordable primary and preventive care for those who have limited access to health care, regardless of an individual’s ability to pay. FQHC’s are all required to have a Board of Directors with a majority of their members made up of consumers.

How were the FQHC’s chosen?

A Request for Proposals (RFP) was released on October 14, 2011 for FQHC’s to provide primary care services. The RFP is available at Organizations were required to apply and were selected through a competitive bid process to ensure each organization was able to meet the clinical needs of the communities served by the CDPH primary care clinics.

Will FQHC’s turn away patients?

Patients will not be turned away. FQHC’s are expected to see everyone irrespective of their ability to pay and irrespective of their documentation status.

When will I be able to schedule an appointment with the new provider?

CDPH patients will receive written notice in the coming weeks which will include the name of the new provider and contact information. Additionally, we will work with the FQHC’s to facilitate patient appointments and transition patient records.

Will I have to pay more for care?

The City will be investing $4.7 million to ensure patients will continue to be on the same sliding fee scale. In addition, co-pays will not increase and uninsured patients will NOT be turned away. Fees for some services, supplies and/or medications may change, depending on eligibility and availability of certain grant sponsored programs.

Will services change?

Services will remain the same and include core primary care services of pediatrics, adult medicine and women’s health – including prenatal and family planning services.

Will the hours remain the same?

All of the sites will provide additional hours of service through increased evening hours, and in many cases, weekend hours, resulting in expanded access to care.

What about my medications?

The City will continue to sponsor its medication benefit for prescriptions written by current CDPH providers until September 30, 2012. After that date, the FQHC at your location will take over the process for all prescriptions they write. FQHC’s offer significant discounts for contraceptives and brand name medications and patients continue to have discounts available for generic medications.

Will I have to change my doctor or nurse?

The FQHC’s will have a full team of primary care providers available to provide the comprehensive primary health care to which you are accustomed. The doctor and/or medical provider of most patients will likely change but there is a possibility that FQHC’s will hire or contract with the same providers that are caring for you now.

Will my new doctor have my patient records?

Yes. Your health records will be automatically transferred to the FQHC’s that will be assuming the responsibility of providing your primary health care.

How will I be able to get a copy of my medical records?

If you would like your medical records transferred to a provider other than the FQHC assuming responsibility for your current Neighborhood Health Clinic (NHC), you will need to complete a Release of Information Form. These are available at each NHC, or you can request one be mailed to you. CDPH will send an electronic copy of your records directly to the provider of your choice. If you want a copy for your personal use you will need to complete the same form, indicating you want the record sent to you.

Will I be charged for transferring my records?

CDPH will ensure your health records are properly maintained and you will not be charged if we send a copy of your medical record directly to your provider. While normally there is a $25 fee for copying a medical record for personal use, during the transition period this fee will be waived for patients who request a copy of their medical record.

Where will FQHC’s be located?

All CDPH patients will continue to have access to care in their same communities and most will continue to receive services at the exact same location. As a matter of fact, 80% of the patients will continue to receive services at the same location, and 20% percent will visit a different location in the same neighborhood. The letter you are receiving today will explain location information.

Will the City continue to provide other health services at the clinics?

In addition to primary healthcare services provided by FQHCs, the City will continue to provide additional health services such as WIC, family case management and mammography at City clinics as well as HIV/STI in some locations enhancing services available to residents in these communities.

Will mammography services be provided by the new providers?

CDPH will continue to provide screening mammography services at all its current locations (Uptown, West Town, Lower West, Englewood, and Roseland). Additionally, FQHCs will have referral arrangements with community hospitals for mammography and other screening services.

What will happen to family planning programs?

The FQHCs all will provide a full range of women’s health services, including family planning. All current contraceptive choices will be available and some FQHC’s may offer additional birth control methods.

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