In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
We treat data as a strategic asset for the City of Chicago. We store, analyze, research, visualize, publish, and liberate data for city users and the public. Our mission is to use data to improve the quality of life of residents in the city and improve the efficiency of city operations.
The data science team is divided into four units:
Each unit works together to seamlessly deliver a flow of information from databases to the city portal and internal reports. Often, the advanced analytics unit uses statistical techniques to uncover relationships and generate predictions to improve city operations.
We design City of Chicago digital products and services with Chicagoans. It’s our mission to listen, amplify, and design with the community to build better technology experiences for everyone.
As a new design team, we are lucky to have great examples of how design thinking and innovation work within government. It gives us the opportunity to learn from those who came before and partner with them to break new ground in civic tech.
Find out more about our work and get involved:
The Enterprise Applications program manages, maintains, designs, and develops all of the enterprise applications. These applications include: financial management, purchasing, human resource, regulatory, inspections, customer relationships management, health and human services, and procurement and compliance.
The mission of the Geographic Information Systems (GIS) program is to employ geospatial technology to cost-effectively improve the delivery of services and the quality of decision-making for the City of Chicago
The GIS team
The Information Security Office (ISO) is responsible for evaluating and responding to cyber risks to the City’s technical estate.
The ISO, created in 2013, performs enterprise security monitoring and response. The ISO works in a “Shared Services” model, evaluating and addressing risks and vulnerabilities within the City. This model creates a center of excellence within ISO and results in significant operational efficiencies and cost savings over department driven responses.
The Planning, Policy, and Management division includes the Project Management Office (PMO), Information and Communications Technology (ICT) Policy program, and Information Research Services.
The PMO assigns project managers to manage key IT projects; sets project management standards and implements best practices; provides project management process support to all staff members that manage projects; provides transparency into the performance of the project portfolio; and, supports project portfolio management processes, including project ideation, selection, and prioritization.
The division also supports ICT Policy initiatives, including providing management support and oversight to the City's Digital Excellence programs that provide Chicago residents with access to public technology resources and training; analyzing State or Federal Information and Communications Technology policies for impact on the City; and interacting with stakeholders from various offices and departments to further City technology initiatives and interests with the State or Federal governments and other agencies.
Many organizations, including City departments and sister agencies, provide free technology resources and services to Chicagoans. For example, the Chicago Public Library provides technology resources, Internet-connected computers, computer help, and free Wi-Fi at its library branches are available to all Chicago residents. You can also check out wireless hotspots and computers at CPL through the Internet to Go program.
The Department of Assets, Information, and Services (AIS) provides free wireless access at City facilities via ChicagoWiFi. Senior Centers have computer labs and technology training classes for residents aged 50+; and, Community Service Centers and Veterans Centers also have free computer access.
Connect Chicago brings all these resources to one virtual place, allowing residents and visitors—including those with limited digital skills—to easily find convenient and publicly-accessible technology resources and services.
Our vision is simple: to make it possible to find City information, and conduct every interaction with the City of Chicago, online.
The Software Development team is responsible for the following:
Specific Duties include:
Technical Operations’ mission is to deliver, support and maintain real time access to the City’s enterprise systems and communications infrastructure while ensuring the continuity of the overall technology environment through comprehensive security management and disaster recovery services.
Technical Operations is comprised of four distinct offices: Enterprise Server Operations, End User Computer Operations, Enterprise Architecture and Telecommunications Management.
Enterprise Server Operations
Enterprise Server Operations is responsible for the City’s Central Data Center Disaster Recovery Sites, and governance and administration of cloud environments Daily activities include the operation and maintenance of City enterprise server and mainframe technologies, data storage, tape management and print services. The Data Center provides 24x7 operations support for the City’s Enterprise Systems.
End User Computing Operations
End User Computer Operations manages the centralized Help Desk, field/desktop support, enterprise messaging (Microsoft Exchange/Outlook), file/print services, IT asset management, and Microsoft Active Directory administration. These services support the internal City employees that use the enterprise technology systems provided by AIS. These end user services include personal computing, local area networking, technical training, service ticket management, technical support services, and short-term project consulting and implementation.
Network and Telecommunications Management
Telecommunications Management provides cost effective voice communications to all City Departments. This group administers and maintains over two hundred, fifty (250) city sites, more than 25,000 voice stations and the City’s internal Call Centers. They also manage all wireless devices issued to City employees including pagers, cell phones, PDA’s and data access cards. Responsibilities include ordering, managing and bill payment for all voice services and data circuits on behalf of City Departments.