Utility Billing Relief Program & LIHWAP
Utility Billing Relief (UBR) provides low-income City of Chicago residents with a reduced rate on their water, sewer, and water-sewer tax as well as debt relief for those who demonstrate they can manage the reduced rate bills for one year. Benefits for UBR participants include:
- A reduced rate on water, sewer, and water-sewer tax
- No late payment penalties or debt collection activity
- Debt forgiveness after successfully completing one year with no past due balance
Operating in partnership with the Community and Economic Development Association of Cook County (CEDA), who operates the Low Income Home Energy Assistance Program (LIHEAP), the UBR program will utilize their expertise and extensive network of partner organizations to conduct outreach and enroll homeowners.
Updated May 2023: Due to grant funding, application Intake for LIHWAP (Low Income Household Water Assistance Program) will end on Wednesday, May 31, 2023. New LIHWAP applications will not be accepted after May 31st at 7:00 p.m. The last day that CEDA Energy Services may accept eligibility documentation for LIHWAP applications is Tuesday, June 6, 2023.
Chicago residents needing assistance with their water bill are encouraged to apply for the City of Chicago’s Utility Billing Relief Program (UBR) in lieu of the LIHWAP program.
You may also be eligible for the Low-Income Household Water Assistance Program (LIHWAP), a federally funded program designed to assist low-income households with paying their past due water and wastewater (sewer) bills.
Community and Economic Development Association of Cook County (CEDA) is the agency that administers LIHWAP and UBR applications. If you need assistance, visit www.cedaorg.net or call 1-800-571-2332 to learn more and find out how you can apply for LIHWAP and other CEDA programs and services.
You can also view a LIHWAP FAQ in English or LIHWAP FAQ in Spanish.