In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
The Chicago Department of Family & Support Service's Transportation program, through a cooperative effort with the Chicago Transit Authority's (CTA) Taxi Access Program (TAP) offers specialized transportation services for eligible seniors. The TAP program will be available to seniors that meet specific requirements under the Regional Transit Authority's (RTA) Americans with Disabilities Act (ADA) program. The service provides specialized door-to-door transportation to seniors at reduced rates.
The TAP service allows A.D.A. Paratransit certified seniors an opportunity to travel in taxis at reduced rates. To apply for the ADA para-transit program, please call 312.663.4357.
The Chicago Department of Family & Support Service's Transportation Program also assists Chicago's seniors who are in need of emergency medical transportation to receive life-sustaining treatments. This program is intended for seniors who have no other means of transportation to medical facilities. In cooperation with PACE Paratransit Services, interim transportation assistance is provided to medical facilities for Chicago seniors that are mobility-limited with life threatening conditions.
This service allows riders to use PACE Special Services' paratransit carriers for a maximum of 30 days while applying for certification for the Regional Transit Authority's (RTA) Americans with Disabilities Act (ADA) program. Seniors are screened for initial eligibility by the Chicago Department of Family & Support Services.
For questions or comments please contact the Chicago Department of Family & Support Service's at 312.744.4016.