OEMC Prompts Families Touched by Autism to Create SMART911 Profiles and Provide Key Details to 9-1-1 Before an Emergency Happens So They Can Better Help During One

April 22, 2019

Special needs of Autism Spectrum Disorder can be communicated to first responders

April is designated as National Autism Awareness Month, a time to become better aware of movement toward acceptance and understanding of those affected by Autism Spectrum Disorder (ASD).

In support of this movement and to better assist those needing 9-1-1 services, the Chicago Office of Emergency Management and Communications (OEMC) is encouraging households with autistic individuals to communicate specific details by creating a Smart911 profile and include related information such as description of the individual’s cognitive behaviors, how to interact with them in different mental states, and their emergency contacts, as well as any other pertinent issues relating to this condition.

Smart911 allows residents to create a free, secure Safety Profile for their household that includes information they want 9-1-1 and first responders to have in the event of an emergency. When a caller dials 9-1-1 from a phone associated with their Safety Profile, their entry is immediately displayed to the 9-1-1 call taker, providing details that can be used to facilitate the proper response and, in an incident involving someone with ASD, can provide details on the approach emergency personnel should take when responding and specific behavior that an individual may exhibit. This can allow for improved situational awareness for the first responder and a more positive outcome for those seeking help in an emergency.

“Smart911 offers an additional resource to 9-1-1 call takers to aid in the intake of information and allocation of proper resources to assist individuals with ASD in an emergency, when seconds count.” said OEMC Executive Director Rich Guidice.

To create a Smart911 profile or to learn more, go to www.Smart911.com or connect via OEMC’s website at www.cityofchicago.org/OEMC.

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