Performance Metrics

To make City government more accountable and responsive to the residents of Chicago, the City is making agency performance data available to the public. These metrics serve as a public report card to ensure all City employees are held to a high standard. In addition, they provide information about service delivery, administrative efficiency, and ethical standards. Note that the City is currently working to refresh several metrics on this site and will have each fully updated by the end of the year.

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311 Call Center

For 311 to be effective for residents and business owners, representatives must respond to calls quickly and accurately.

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Service Delivery

When Chicagoans make requests to the City online or over the phone, they expect quick and efficient delivery of services.

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Licenses & Permits

To foster business growth, the City must ensure that licenses are issued reliably and efficiently.

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To make best use of available funds, the City must manage its finances expediently and responsibly.

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Health & Human Services

The City provides health programs and human services designed to enhance the lives of residents, particularly the most vulnerable, from children to seniors.

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Housing & Development

The City promotes community development, small business growth, and access to affordable housing.

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The success of our students in CPS and City Colleges of Chicago is essential to the long-term health and strength of our city.





The City works to ensure that residents have access to health programs and facilities, that they receive immunizations and screenings, and that complaints are speedily resolved.

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