The new 311 in Chicago is here! 

Built with Chicagoans, for Chicagoans, the new 311 website and mobile app offer an improved customer experience and delivery of city services – providing greater transparency and more ways to submit and track service requests.

 Explore the new 311 today.


Connect Your Way

CHI311 Website

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Apple - 311 IOS App

Google - 311 Android App

Get it on Google Play

Call 311 or visit

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Our Mission

We're modernizing Chicago's 311 system to make it easier for Chicagoans to submit service requests through online, text, social media channels, and more.

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Community Profiles

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Learn more about the everyday heroes in Chicago neighborhoods who make a positive impact through their work and community service. Hear why they are excited for the new 311.

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