60 Years and Older
People over 60 years of age are at higher risk for developing more serious complications from COVID-19 illness. The risk increases thereafter and escalates with age, with persons over age 80 in the highest risk category.
Learn more at Centers for Disease Control & Prevention.
Dedicated Shopping Hours For Seniors
Several retailers have created dedicated shopping hours for seniors to shop for groceries without crowds of other people.
Customers age 60 and older can shop daily an hour before stores open to the general public. So, if a store opens at 9 a.m., for example, seniors have access at 8 a.m.
The first hour of shopping each Wednesday is reserved for the elderly and other vulnerable populations, such as those with compromised immune systems.
Senior shoppers are being given priority from 7-9 a.m. Tuesdays and Thursdays.
The grocer has set aside two hours daily — 6 to 8 a.m. — for seniors and those with underlying health conditions.
Customers ages 60 and older can shop every Tuesday an hour before stores open. Walmart pharmacies and vision centers will also be open during this time.
Senior priority shopping hours are in effect 7-9 a.m. on Tuesdays and Thursdays.
If you have underlying medical conditions, such as lung diseases or asthma, heart disease, diabetes, severe obesity, chronic kidney or liver disease, you are at high-risk for severe illness from COVID-19.
Learn more at Centers of Disease Control & Prevention.
If you need shelter, call 311. The City and partner organizations are expanding emergency shelter options to ensure anyone experiencing homelessness has safe accommodations. More information at www.chicago.gov/homeless.
If you are pregnant, you should take extra precaution to protect yourself from COVID-19. Pregnancy causes changes in your body that may increase your risk of some infections and severe illness.
Learn more at the Centers for Disease Control and Prevention.
Distribution will begin the week of June 22nd.
|Community Site||Address||Open to the public for pick up|
|Sabina||1210 W 78th Place||Monday, Tuesday, Thursday, & Friday - 8:30am to 11:30am, 1:30pm to 3pm;
Wednesday - 8:30am to 11:30am, 1:30pm to 5:30pm.
|New Moms||5317 W. Chicago Ave||
|Sinai Community Institute||2653 W. Ogden||Tuesdays and Thursdays 9-12pm|
|Instituto del Progresso||2520 S. Western Ave||Thursdays 9am – 1pm|
|South Shore Works||
1735 e 71st
|Grace and Peace Church||
1856 N. LeClaire Ave.
|Monday Tues, Thurs Friday, 9AM-3PM; Wednesday 9-5pm|
|Metropolitan Family Services||235 East 103rd Street||
Open to COMMUNITY BASED ORGANIZATIONS only:
Contact SantiagoA@metrofamily.org or 773-371-3606.
The Stay At Home order does not mean you should stay in a home where you are unsafe or experiencing violence. The following confidential crisis hotlines are available 24 hours a day, 7 days a week to help you:
- If you are experiencing violence in your place of residence, contact the IL Domestic Violence Hotline at 877-863-6338.
- If you are a victim of sexual violence/abuse, contact the Chicago Rape Crisis Hotline at 888-293-2080.
- If you are a victim of human trafficking, contact the STOP IT program at 877-606-3158.
To report suspected child abuse or neglect, contact the Illinois Department of Children and Family Services at (800) 252-2873 or submit an online report.
Additionally, if you need to obtain an Order of Protection, you may visit the courthouse located at 555 W Harrison even during the Stay Home Order. Contact 312-325-9500 to reach the courthouse.
If you are sick, you should get medical care. Community Health Centers (CHCs) provide non-emergency care for all people. You will not be turned away even if you cannot pay for the healthcare you need.
CHCs are open to you even if you:
- don't have insurance
- are an undocumented Chicagoan
- have limited to no income
- don't have a regular medical provider or doctor
There are 165+ CHCs in Chicagoland. Find a CHC near you at findahealthcenter.hrsa.gov . Once you find the nearest center, call ahead before visiting.
Under Mayor Lightfoot’s April 7, 2020, Executive Order, all benefits, opportunities, and services which are provided or administered by the City of Chicago, including all COVID-19 relief programs, should be fairly available to all Chicago residents, regardless of their immigration status.
Know Your Rights
If you have valid work authorization (this includes DACA recipients), you may qualify for unemployment benefits if you have lost your job or hours worked.
If you have been a victim of a crime and you are currently pursuing a T-Visa, U-Visa, or Asylum you are eligible for State-funded health insurance, food assistance, and cash assistance. This will NOT cause you to be a public charge.
Emotional reactions to this health crisis are expected. Remind yourself, your family, and your friends that feeling sad, anxious, overwhelmed or having other symptoms of distress such as trouble sleeping is normal. If symptoms become worse, encourage them, and yourself, to reach out for support and help.
Windy City Wellness
Windy City Wellness provides self-care for Chicago residents. All Chicagoans, regardless of age or ability, can engage in their own well-being through relaxation, mindfulness and meditation techniques at tenpercent.com/chicago.
Need Help? Know Someone Who Does?
If you, or someone you care about, are finding these times too overwhelming to deal with, we're here to help. Please call one of these free, confidential resources:
- National Alliance on Mental Illness Chicago helpline at 833-626-4244, Mon-Fri 9am-8pm & Sat-Sun 9am-5pm
- Bright Star Community Outreach trauma counseling at 833-TURN-123, Mon-Fri 9am-6pm
- Chicago Department of Public Health Mental Health Centers teletherapy at 312-747-1020, Mon-Fri 8:30am-4:30pm.
- For after-hours support, text HOME to 741-741 to be connected with a crisis counselor 24 hours a day, 7 days a week.
If your local pharmacy has been damaged by the recent events in the City of Chicago or temporarily closed, see what alternate solutions are available.
Find which pharmacies are OPEN on the City of Chicago’s interactive map.
Rx Open is a free website that can help you find nearby open pharmacies in areas impacted by disaster, and is updated at least daily. Just go to rxopen.org and enter your home address.
American Red Cross Hotline
If you have non-emergent needs, the American Red Cross’s disaster health services team can also help you find open pharmacies and assist in prescription transfers. You can call the American Red Cross Hotline at 872-529-1784 Monday-Friday from 9am-5pm. Any voicemails from the weekend will be promptly followed up with. Voicemail is available in both English & Spanish.
Have additional questions or other pharmacy access issues? Go to 311.chicago.gov, download CHI311 mobile app or call 3-1-1 to submit a request.
The Illinois Commerce Commission (ICC) has passed consumer protections to help people struggling to pay their utility bills amid the COVID-19 crisis. In Chicago, these protections cover the private investor owned electric and gas companies – ComEd and Peoples Gas.
If you have been disconnected from your electricity or gas service, you can call either utility to be reconnected and access financial assistance and other protections.
Even if you are currently connected but you are experiencing financial hardship OR are eligible for the Low Income Home Energy Assistance Program (LIHEAP), you can call either utility to receive special financial assistance and other protections.
To start the process, please call your respective utility and state your financial hardship verbally:
- ComEd (electricity) - 1.800.334.7661
- Peoples Gas (gas) - 1.866.556.6001
If you need additional help to navigate the process, please contact the Citizens Utility Board at 1-800-669-5556 between 9 am. - 4 pm. Monday through Friday.
Additional details on the benefits provided through the protections are covered below.
The plan allows verbal expressions of financial hardship to remove barriers to accessing these protections. No documentation is required.
- The ICC moratorium on utility disconnections ended July 26. But utilities in the state have agreed to extend that moratorium for eligible customers through March 31, 2021.
For ComEd and Peoples Gas customers, this voluntary moratorium now applies for all residential customers, regardless of their financial situation.
- Customers who were disconnected for nonpayment over the last year can be reconnected without paying reconnection fees until Dec. 26.
- Note: You must contact the utility—this will not be done automatically. Also, only customers who are seeking reconnection at the same premise from which they were disconnected will get reconnected under this provision. This protection is for all customers who qualify for Low Income Home Energy Assistance (LIHEAP) or simply express financial hardship. Reconnected customers will have any outstanding balance rolled to the reconnected accounts.
- Utilities must waive deposits connected to late payment or non-payment, unpaid bills, or credit-related issues for customers experiencing financial hardship for a six-month period that ends Dec. 26.
- For a six-month period that ends Dec. 26, utilities will not report late payments and nonpayment for active customers to credit bureaus and reporting agencies.
Consumer Payment Plans:
- Until Dec. 26, utilities are required to offer longer Deferred Payment Arrangements (DPAs)—plans that help people pay off debt with a utility.
- DPAs for customers who are LIHEAP-eligible or express financial hardship will not require a down payment and will be extended to 24 months. All other customers will be required to make a down payment of no more than 10% of their unpaid bills in order to start the arrangement, and may select periods up to 18 months to pay it off. (Typically, at this time of year, such plans require 25 percent down and are no more than 12 months.)
- Note: These arrangements will only be available until Dec. 26. Defaults on this arrangement could require down payment (or higher down payment) and a shorter pay-off period to reinstate.
- The relief plan includes a Bill Payment Assistance Program that offers debt forgiveness for eligible utility customers facing financial struggles. Funding is limited. Each utility’s program will be different in terms of available funding, the amount allotted to each customer and the way it is administered. The assistance cap for both ComEd and Peoples Gas is $500. To apply, contact your utility.
Thank you to the Citizens Utility Board for the creation of much of the original text found on this webpage.