An official website of the City of Chicago

Frequently Asked Questions

Do you need to figure out which programs can help you?

GENERAL

    • For vehicle ticket and debt information, contact the Department of Finance at 312-744-7275(PARK).
    • For Utility Billing Relief information, text WATERBILL to 313131 to receive program updates or call (312)795-8946 and leave your name and number.
    • For library information, call (312) 747-4300.
  • Individuals may prove a hardship through any of the following ways:
    • INCOME QUALIFICATION
      1. Household income of 300 percent or less than the Federal Poverty Level
      2. Tax Return and W-2’s establishing a household income of 300 percent or less than the Federal Poverty Level
      3. Tax Return showing claim of Earned Income Tax Credit for the most recent year.
    • PARTICIPATION IN ONE OF THE FOLLOWING PROGRAMS
      1. Government Issued Unemployment Compensation;
      2. Low income home energy assistance program (LIHEAP);
      3. Federal Public Housing/Section 8 Food Stamps;
      4. Medicaid or Supplemental Security Income (SSI);
      5. Temporary Assistance for Needy Families (TANF) program;
      6. Special Supplemental Nutrition Program for Women, Infants, and Children (WIC);
      7. Illinois Free Lunch and Breakfast Program;
      8. Supplemental Nutrition Assistance Program (SNAP);
      9. Enrollment in an organized community-based program that assesses and documents limited low income financial status as criteria.
    • PROOF OF ONE OF THE FOLLOWING SITUATIONS:
      1. Foreclosure (received a notice of foreclosure, entered into a consent foreclosure, gave a deed in lieu of foreclosure, or had a judgment of foreclosure entered on primary residence within last three years);
      2. Eviction;
      3. Bankruptcy (liability for fines and penalties remain after obtaining a bankruptcy discharge);
      4. Student (attending high school, college, trade or vocational school with a valid student ID card);
      5. Senior citizen (65 and older);
      6. Active military (including reservists and national guard);
      7. Recently inactive military (discharged from the military in the last 180 days);
      8. Homelessness;
      9. Domestic Violence Victim.

CITY STICKER TICKET DEBT RELIEF

DRIVER’S LICENSE SUSPENSION

PAYMENT PLANS

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