Crisis Assistance Response and Engagement (CARE) Dashboard

CRISIS ASSISTANCE RESPONSE & ENGAGEMENT PROGRAM (CARE)

Chicago’s Crisis Assistance Response and Engagement (CARE) team seeks to ensure that individuals experiencing a mental health crisis and substance use overdose are assisted by teams of behavioral health professionals, with resources to address their unmet health and social needs. The CARE team responds to 911 calls with a mental health component Monday-Friday 10:30am-4:00pm in 11 pilot areas. When the CARE team responds to an individual in crisis they offer de-escalation, mental health assessment, referrals to community services, and transport to community-based destinations as appropriate. The CARE team conducts follow up at 1, 7, and 30 days with all individuals that they encounter.

Alternate Response Teams

icon - Alternate Response - briefcase

Staffing: CFD Community Paramedic + CDPH Mental Health Crisis Clinician

Services: Respond to low-risk 911 calls with a mental health component.

Launched: June 2022 in West Elsdon, West Lawn, Chicago Lawn, Gage Park, West Englewood and March 2023 in Loop, Near South

Opioid Response Teams

icon - Alternate Response - briefcase

Staffing: CFD Community Paramedic + Certified Peer Recovery Specialist

Services: Conduct 24-72 hour follow up in person with individuals who have experienced a non-fatal opioid overdose.

Launched: January 2023 in East Garfield Park, West Garfield Park, Humboldt Park

Multidisciplinary Response Teams

icon - Alternate Response - 3 hand triangle

Staffing: CFD Community Paramedic + CDPH Mental Health Clinician + CPD Crisis Intervention Team Officer

Services: Respond to low and moderate risk 911 calls with a mental health component.

Launched: September 2021 in Uptown, Lakeview, North Center, Auburn Gresham, Chatham


CRISIS ASSISTANCE RESPONSE & ENGAGEMENT PROGRAM MAP

The CARE Program is an initiative co-led by the Chicago Mayor’s Office, Chicago Fire Department, Chicago Department of Public Health, Chicago Police Department, Office of Emergency Management and Communications, and Illinois Department of Public Health Region 11 Emergency Medical System. The Program is working with an external evaluator to understand the effectiveness of each response model.

For more information on the CARE Program, please contact: CAREProgram@cityofchicago.org 


CARE in the Community

All names and genders in the stories here have been changed to
protect the privacy of individuals served by the CARE Team.



CARE Dashboard

Service Outcomes:

  • No contact with individual in crisis - CARE team arrives on scene and cannot locate the individual in crisis
  • Refused services - the individual in crisis refuses CARE services
  • CARE services and transport - the individual in crisis receives CARE services and is transported by the CARE team to a community-based destination like a crisis stabilization facility or shelter
  • CARE services and transfer - the individual in crisis receives CARE services and is then transferred to Fire or Police for transport to a hospital ED
  • CARE Services - the individual receives CARE services in the community, without transfer to another destination
  • Resolved by Other Unit Prior to Arrival - another first responder unit resolved the 911 call on scene before the CARE team arrived

Using the Dashboard:

This dashboard is designed with viewer interaction in mind. The dashboard can be adjusted to address the interests of the viewer by changing the Display Settings. 
Under Display Settings, the viewer can adjust whether the dashboard displays data by individual community area or for the whole program using the Neighborhood drop-down menu. Additionally, the viewer can adjust the timeframe displayed by changing the Start Date and End Date drop-down menus. The dashboard is updated weekly with a one-week lag. 

CARE Program data is provided by Chicago Fire Department EMS and Chicago Police Department. Dashboard has been created with data analyzed by Chicago Department of Public Health. Individual persons are not identifiable using this dashboard and no attempt should be made to do so. The dashboard is intended for public information purposes only. CDPH presents this data as provisional and makes no guarantee about its accuracy or currency. Modifying any information presented on this dashboard is prohibited.


Inside Chicago Examines the CARE Program

Inside Chicago is a content series that explores the City’s strategy to curbing violence in our hardest-hit communities