Crisis Assistance Response and Engagement (CARE) Dashboard


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Chicago’s Crisis Assistance Response and Engagement (CARE) team seeks to ensure that individuals experiencing a mental health crisis are assisted by teams of behavioral health professionals, with resources to address their unmet health and social needs. The CARE team responds to 911 calls with a mental health component Monday-Friday 10:30am-4:00pm in two pilot areas: Uptown/Lakeview and Auburn Gresham/Chatham. The CARE team includes a CFD Community Paramedic, CDPH Mental Health Clinician, and CPD CIT Officer. When the CARE team responds to an individual in crisis they offer de-escalation, mental health assessment, referrals to community services, and transport to community-based destinations as appropriate. The CARE team conducts follow up at 1, 7, and 30 days with all individuals that they encounter. 

For more information on the CARE Program, please contact: CAREProgram@cityofchicago.org 

Download the CARE Program one-pager here


Dashboard Settings, Variable Names, and Variable Definitions

Service Outcomes:

  • No contact with individual in crisis - CARE team arrives on scene and cannot locate the individual in crisis or the scene is already being handled by Fire/Police
  • Refused services - the individual in crisis refuses CARE services
  • CARE services and transport - the individual in crisis receives CARE services and is transported by the CARE team to a community-based destination like a crisis stabilization facility or shelter
  • CARE services and transfer - the individual in crisis receives CARE services and is then transferred to Fire or Police for transport to a hospital ED
  • CARE Services - the individual receives CARE services in the community, without transfer to another destination

Using the Dashboard:

This dashboard is designed with viewer interaction in mind. The dashboard can be adjusted to address the interests of the viewer by changing the Display Settings. 
Under Display Settings, the viewer can adjust whether the dashboard displays data by individual community area or for the whole program using the Neighborhood drop-down menu. Additionally, the viewer can adjust the timeframe displayed by changing the Start Date and End Date drop-down menus. The dashboard is updated weekly with a one-week lag. 


CARE Program data is provided by Chicago Fire Department EMS and Chicago Police Department. Dashboard has been created with data analyzed by Chicago Department of Public Health. Individual persons are not identifiable using this dashboard and no attempt should be made to do so. The dashboard is intended for public information purposes only. CDPH presents this data as provisional and makes no guarantee about its accuracy or currency. Modifying any information presented on this dashboard is prohibited.