Get Help
GET HELP
Questions about E-Plan? Find answers to common questions here. If you still need help, contact support.
Common Questions
E-Plan is Chicago’s online building permit system. E-Plan consists of two connected online systems: the Permit Portal where applicants begin and end the permit process, and ProjectDox, the City’s online document review system.
Support
Do you have a question that's not answered above? Contact support at eplan@cityofchicago.org or call (312) 744-9158 during business hours.
Please allow up to 2 business days for a response.