The Department of Streets and Sanitation (DSS) redesigned its approach to its tree-trimming services to address gaps and racial disparities. By looking at data and engaging with community in an effort to improve its tree-trimming services, DSS acknowledged communities most impacted or with least access to tree trimming services. Therefore, DSS shifted to a targeted universal approach, Area Trimming – shifting from a reactive response to a proactive response. Instead of waiting to respond to 311 complaints, DSS personnel proactively inspected all trees and provided trimming, if need be, to improve the overall health of trees.

Below are additional links to learn more about this initiative or engaging materials you can share with your community. For example, if you are part of an education institution, use our case study one pagers to share with your peers or students.