Chicago 311

The New Chicago 311

Built with Chicagoans, for Chicagoans, the new and modernized Chicago 311 system makes it easier than ever for residents to access city services. Residents can now go online to the CHI 311 web portal or use the first-ever CHI 311 mobile app to submit a service request, track progress and give the city immediate feedback.

Residents can access 311 by downloading the CHI 311 mobile app on iOS or Android, visiting, or calling 311.

Moving Chicago Forward

Moving Chicago Forward

Eight years ago, Mayor Emanuel campaigned on a promise to bring change to Chicago communities and to tackle the most pressing problems facing the city. Today, Chicago is in a better, stronger position than it was in 2011, and remains a vibrant, thriving city in which to live, work and raise a family.

Read more about our city’s eight years of progress.

 Additional Information

Find 311 Services


Mayoral Transition Report


Mobility Task Force


If you See something Say something


If you See something Say something



Neighborhood Opportunity Fund

 I Want To