Disclaimer

The City of Chicago ("City) makes no representation, warranty or guarantee regarding the use of the City’s website or mobile app and the information and materials accessed through either; the City’s website and mobile app and materials and information accessed through either are provided on an “as is”, “as available” and “with all faults” basis, without any representations, warranties, guarantees, or conditions of any kind, express, implied or statutory.   The City does not guarantee that access to the City’s website and mobile app will be uninterrupted or error-free, that defects will be corrected, or that the website or mobile app is free of viruses, bugs, or other harmful components. 

The City may change, modify, substitute, suspend, or remove without notice any features on, or materials and information accessed through, the City’s website or mobile app from time to time. Access to the City’s website or mobile app and/or its services may also be occasionally restricted to allow for repairs, maintenance, or the introduction of new information or services. The City will attempt to restore such access as soon as is reasonably possible.

The City does not endorse, sponsor, or provide preferential treatment to, any third-party websites or persons or other entities associated with third-party websites. The City does not control third-party websites and, therefore, does not warrant that third-party websites are accurate or reliable or have operational links.  By selecting a link to a third-party website, users leave the website or mobile app and become subject to the terms of use, privacy, and security policies of the owners/sponsors/operators of the third-party website.  By selecting a link to a third-party website, users release the City from any liability for any injury to any person or property caused by the user's or users' accessing a third-party website via a link on the City's website.

The City may suspend or terminate your account with the City’s 311 website or 311 mobile app and refuse any and all current or future use of such accounts (or any portion thereof) if the City believes you have misused the City’s 311 website or 311 mobile app, including without limitation the following:

  1. if you provided any information that is untrue, inaccurate, offensive, not current or incomplete, or the City has reasonable grounds to suspect that such information is untrue, inaccurate, offensive, not current or incomplete; or (2) if you imposed, in the City’s sole judgment, an unreasonable or disproportionately large load on the City’s technology infrastructure or otherwise make excessive traffic demands on the City’s website or mobile app.