In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
Effective Thursday, March 19, 2020, all Department of Business Affairs and Consumer Protection (BACP) offices will be closed to the public until further notice. This includes the following locations:
BACP will continue processing business licenses, where applicable, online or over the phone. Please visit www.chicagobusinessdirect.org or call 312-74-GOBIZ. Please allow for extra time as BACP staff are working hard to keep City services going under this disruption.
The renewal of public passenger chauffeur and vehicle licenses that expire before April 1, 2020 will be deferred until April 30, 2020. BACP staff will continue to work servicing public vehicle licensees during closure to the public. BACP staff will be available at email@example.com and 312-746-4300.
Public vehicle inspections scheduled at the BACP Public Vehicle Inspection Facility from March 19, 2020 to March 31, 2020 will be rescheduled. An updated inspection list will be posted on the Public Vehicles page, and BACP will notify taxicab affiliations and license managers via e-mail of updated public vehicle inspection dates.
BACP ensures a fair and vibrant market place for both businesses and consumers. BACP licenses businesses and public vehicles, provides business education and access to resources, enforces the Municipal Code, and protects consumers from fraud.
The Department of Business Affairs and Consumer Protection (BACP) licenses, educates, regulates and empowers Chicago businesses to grow and succeed as well as, receives and processes consumer complaints. BACP provides bi-weekly and monthly informative sessions to help businesses act responsibly and create economic vitality and vibrant communities for the people in Chicago. BACP also educates small business and consumers to ensure the public is protected against fraudulent practices, and investigates for business compliance in areas such as: sales practices, fuel, natural gas, electricity, durable and non durable merchandise and services. Additionally, BACP enforces rules and regulations relating to liquor establishments, weights and measures, public chauffeurs, public passenger vehicles, ambulances, and transportation network providers.