The updated CHI311 mobile app is your one-stop shop for city services, offering mobile access for payment of bills and fines, debt relief, rent assistance and more. Featuring more accurate completion times, automated translation, and a more user-friendly interface to make it easier to engage with the city. Available for download now.
Featured Services and Programs
The CHI 311 system brings unprecedented levels of openness, innovation and accountability to the delivery of City services.
Use the CHI 311 website and mobile app, to create new service requests; check the status of existing requests and the time it will take to resolve; snap a photo and submit it with a request to improve accuracy; map requests to help pinpoint a location; create an account to track service requests and get local, relevant information; provide feedback upon completion; search and see helpful knowledge articles and search other requests in your neighborhood.
The free CHI 311 mobile app is available for both iOS and Android devices and may be downloaded in the Apple App Store or Google Play.
Department Main Office
311 City Services
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Toll Free: 311; Outside of the Chicago area call 312.744.5000
TTY: 311
Fax: 312.744.4149 -
2111 W. Lexington Street
Chicago, IL 60612
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Audrey L. Mathis
Director
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