In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please click here.
311 is an easy-to-remember number to put callers in touch with the vast array of programs and services the City of Chicago has to offer. The 311 operation is available to report service needs, check the status of previous service requests, obtain information regarding City programs or events, and file non-emergency police reports via the Chicago Police Department's Alternate Response Section (ARS).
Last year the 311 Call Center received approximately 2.8 million calls! The Call Center operators have received extensive training and are prepared to treat every caller as a valued customer. The operators also have access to a language bank to request the assistance of translators, who provide translation for more than 100 languages, if needed.
A call to 311 triggers a series of events. If the caller needs information, a few keystrokes will give the 311 operator access to a database with City information. if the caller requests a City service, intake screens guide the 311 Operator to ask for, and enter, the necessary information. If the caller wants to file a non-emergency police report, the operator will connect the caller to the Chicago Police Department's ARS for assistance.
The 311 Customer Service Request (CSR) System technology includes an Intake Form used to create a service request, assign a tracking number, prompt a checklist of steps to resolve the problem, generate work orders, and any necessary correspondence. The CSR System distributes the work orders to the appropriate governmental and non-governmental agencies.
Call 311 if you want to...