The following information is intended to facilitate the reporting of claims presented to the City of Chicago.  Users are able to download and print a claim form so it can be completed manually and submitted in person or by mail or facsimile, to the following address: 

Chicago Claims Unit
2 N. La Salle St., Suite 350
Chicago, IL  60602
312.744.5650 Voice
312.744.5449 Fax

cityofchicagoclaims@ccmsi.com

Whether you chose to report a claim by mail, facsimile, or in person, the claim form and requested information are the same.

The types of claims that are accepted are:

1. Motor vehicle accidents involving personal injury or property damage. Download form here.
2. General liability claims involving property damage, such as vehicle damage from a road condition. Download form here.
3. General liability claims involving personal injury, such as from a fall on public property. Download form here.
4. Bicycle liability claims involving personal injury or property damage on public property. Download form here.

Claims - Frequently Asked Questions and Answers

1. How do I file a claim with the City Claims Unit?

Claims may be filed by completing the claim form and submitting the form either by email, facsimile, mail or in person.

2. What types of claims does the City Claims Unit process?

The City Claims Unit processes property damage and personal injury claims involving the City of Chicago.

The City Claims Unit does not process claims for Workers Compensation or excessive water bills, or claims involving the following entities: Chicago Transit Authority, Chicago Park District, Chicago Board of Education, Metropolitan Water Reclamation District, Metropolitan Pier and Exposition Authority, Chicago Public Building Commission, Cook County and State of Illinois.

3. What documents to I need to send in with my claim?

For a property damage claim you should submit two written itemized estimates attached on company letterhead or an itemized paid invoice with proof of payment.

In addition, you should provide any document that you believe supports your claim. Depending on the nature of your claim, certain types of documents are essential; for instance, a police/Illinois Traffic Crash report, photographs, video, witness statements or medical records.

4. What is the Statute of Limitations?

The Statute of Limitations is prescribed by 745 ILCS 10/8-101.

5. What if there is more than one Claimant arising out of the incident/accident?

Any additional Claimant information can be presented in the “Additional Comments” section of the claim form.

6. Can I call the City Claims Unit for a status of my claim?

Yes. The general number to the City Claims Unit is 312-744-5650. Business hours are Monday thru Friday from 8 am to 5 pm. Throughout the claims process you may call or email the assigned claims file handler for a status update.

What is Section 1-109 of the Code of Civil Procedure?

Section 1-109 of the Code of Civil Procedure provides language that may be used an alternative to a sworn statement under oath before a notary public. Click 735 ILCS 5/1-109 to read the statue in its entirety.