Disability Awareness and Etiquette

This training identifies appropriate approaches and strategies when interacting with people with disabilities in professional, social and recreational/leisure settings. Participants will learn how to be inclusive of individuals with disabilities, while avoiding discriminatory behavior.

Using the "Communication, Courtesy and Common Sense," these techniques are taught on proper etiquette toward people who are Blind/Visually Impaired, Deaf/Hard of Hearing, Mobility Impaired, Speech Impaired, and have Mental Illness, Intellectual Disabilities, as well as Hidden Disabilities. The use of Person-First Language is also covered.

Past training has been conducted by MOPD at:

  • Adler Planetarium
  • Chicago Administrative Hearings
  • Chicago Commission on  Human Relations
  • Chicago Department of Cultural Affairs and Special Events
  • Chicago Department of Human Resources
  • Chicago Department of Aviation
  • Chicago Fire Department
  • Chicago Inspector General's Office
  • Chicago Park District
  • Chicago Police Department
  • Chicago Public Libraries
  • Chicago Public Schools
  • Deloitte
  • Ernst & Young
  • Hilton Hotel
  • Hyatt Hotel
  • Illinois Restaurant Association
  • Museum of Contemporary Art
  • Shedd Aquarium
  • Transportation Security Administration (TSA)
  • Traveler's Aid
  • World Chicago

For more information about Disability Awareness and Education, please contact: 312.744.7127 or MOPDTraining@cityofchicago.org.

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