Disability Awareness and Etiquette

This training identifies appropriate approaches and strategies when interacting with people with disabilities in professional, social, and recreational/leisure settings. Participants will learn to be inclusive of individuals with disabilities while avoiding discriminatory behavior. Disability Awareness training includes techniques on proper etiquette toward a diverse group of people from the disability community, such as; people who are Blind/Visually Impaired; Deaf/Hard of Hearing; Mobility Disabilities; Intellectual/Developmental Disabilities, as well as Hidden Disabilities. The use of Person-First Language is also covered.

To schedule a Disability and Awareness Training, please contact Christina McGleam, Deputy Commissioner, by email: christina.mcgleam@cityofchicago.org or by voice, (312)744-9079 or (312)746-8401.

A Guideline for Writing and Reporting about People with Disabilities



Past training has been conducted by MOPD at:

  • Adler Planetarium
  • Chicago Administrative Hearings
  • Chicago Commission on  Human Relations
  • Chicago Department of Cultural Affairs and Special Events
  • Chicago Department of Human Resources
  • Chicago Department of Aviation
  • Chicago Fire Department
  • Chicago Inspector General's Office
  • Chicago Park District
  • Chicago Police Department
  • Chicago Public Libraries
  • Chicago Public Schools
  • Deloitte
  • Ernst & Young
  • Hilton Hotel
  • Hyatt Hotel
  • Illinois Restaurant Association
  • Museum of Contemporary Art
  • Shedd Aquarium
  • Special Olympics - Chicago
  • Transportation Security Administration (TSA)
  • Traveler's Aid
  • World Chicago

For more information about Disability Awareness and Education, please contact Jerod Lockhart at 312.744.4602 or MOPDTraining@cityofchicago.org.

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