CTA/RTA Customer Service Center Information

The RTA Customer Service Centers are specifically tasked with serving nearly 600,000 riders who qualify for reduced fare, ride free or ADA Paratransit permits.


Chicago Location:

City Hall, Room 100, 121 N. LaSalle Ave.


Regional Senior Centers:

Southwest - 6117 S. Kedzie Ave.

Southeast (Atlas) - 1767 E. 79th St.

Northeast (Levy) - 2019 W. Lawrence Ave.


Chicago Transit Authority (CTA)

1-888-YOUR CTA (1-888-968-7282)

  • Push Option 7 twice for elevator status information.

Visit TransitChicago.com to:

  • View general and accessibility information.
  • Current projects and programs.
  • Sign up for alerts regarding bus, train or elevator information.

To file a complaint with CTA’s Customer Services Department, email feedback@transitchicago.com. Customers may also file complaints and compliments by calling the phone number listed above.


RTA Mobility Management Program

RTA customer service: Call 312-913-3110 (voice) or visit RTAchicago.org

  • For questions regarding Reduced Fare Program Cards including certification and eligibility status for Paratransit Services.
  • Travel Training from RTA - For individuals who have disabilities but are not students.
  • Four new RTA sites. Call the Customer Services number above for additional information.
    • City of Chicago Family & Support Services
    • City Hall, 121 N. LaSalle St., Room 100
    • Southwest — Region Senior Center
    • 6117 S. Kedzie Ave.
    • Southeast — (Atlas) Regional Senior Center
    • 1767 E. 79*“ Street
    • Northeast — (Levy) Regional Senior Center
    • 2019 W. Lawrence Ave.


Pace Fixed Route or Paratransit Services


847-364-PACE (7223)

  • Option 1 — Travel information & trip planning.
  • Option 2 — Speak to a Ventra Rep.
  • Option 3 — Speak to a Pace Rep Re: fares, paratransit information, fixed route service or to request print schedules.

Pace 800-606-1282

  • Option 1 - To check on or cancel a Paratransit Trip
  • Option 2 — Complaints or Commendations/Compliments
  • Option 3 — Urgent issues

Persons with Disabilities Ride Free Transit Benefit

The Benefit Access program offers two benefits fro persons with disabilities: 

  • A license plate fee discount, and
  • Free rides on fixed-route transit systems. 

To apply online for this program: https://webapps.illinois.gov/AGE/BAA/Welcome.aspx    Or speak with a Disability Resource Specialist at MOPD located at either City Hall (121 North LaSalle Street, room 104) or Central West Community Center (2102 W. Ogden).  For additional information please contact us at 312.746.5773