Question, Concern or Request?
The Department of Finance handles utility billing for the City of Chicago. This includes water and sewer charges for the Chicago Department of Water Management. To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:
Water Billing Customer Service
312.744.4420
For non-billing issues concerning your water, please call 311 or contact us at:
312.744.6635
watermanagement@cityofchicago.org
To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.
You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link: