The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical
spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.
To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:
Department of Finance
333 S. State, LL10
Chicago, IL 60604
You can call us at: 312.744.4H20 (4420).
For all other issues please contact us the following.
Jardine Water Purification Plant
1000 E. Ohio Street
Chicago, IL 60611
To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.
You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link: