To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:

Customer Service

Department of Finance

333 S. State, LL10

Chicago, IL 60604

You can call us at: 312.744.4H20 (4420).

waterbill@cityofchicago.org

For all other issues please contact us the following.

Jardine Water Purification Plant

1000 E. Ohio Street

Chicago, IL 60611

watermanagement@cityofchicago.org

To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.

You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link:

Sewer Cave In Inspection

Water in Basement

Water On Street

Low Water Pressure

Private Drain Program

Sewer Cleaning Inspection

Alley Sewer Inspection