Gradually Resume

The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical

spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.

Water Management

DWM is committed to providing the highest level of professional services to meet our customers’ needs now and for future generations

Question, Concern or Request?

To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:

Customer Service

Department of Finance

333 S. State, LL10

Chicago, IL 60604

You can call us at: 312.744.4H20 (4420).

waterbill@cityofchicago.org

 

For all other issues please contact us the following.

Jardine Water Purification Plant

1000 E. Ohio Street

Chicago, IL 60611

watermanagement@cityofchicago.org

 

To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.

You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link:

 Supporting Information Facts

People We Serve:

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