The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.
Last year, the 311 Call Center received approximately 3.1 million calls. The Call Center operators have received extensive training and are prepared to treat every caller as a valued customer. Also, they have access to a language bank to request the services of translators if needed who speak more than 100 languages.