Animal Intake


To provide the most efficient service and to better facilitate shelter operations, we kindly request that residents make an appointment for animal intake. These intake processes are considered a best practice across the country, and while every city has unique needs, we are doing what is best for CACC at this time.


Stray Intake is open from 12 p.m. to 7 p.m. daily.  Making an appointment is strongly suggested by emailing us at or by calling 312-747-1406. If you cannot make an appointment, you may experience a longer wait time. 

  • Chicago Animal Care and Control is only authorized to take in stray animals found within the City of Chicago.
  • The Chicago Police Department and the Chicago Fire Department will still have 24-hour access to the facility to bring in stray animals that their officers find on duty. CACC continues to work with partner organizations including PAWS Chicago, the Animal Welfare League, The Garrido Stray Rescue Foundation, Tree House Humane Society, Harmony Housee for Cats and the Anti-Cruelty Society to provide services for stray animals. 


Owner Surrender intake requires an appointment, please emailing us at or by calling 312-747-1406. By scheduling appointments for owner surrenders, CACC staff can effectively prepare and help guide them towards the best option for their pet. CACC does not accept owner surrendered pets from non-City of Chicago residents.  If you live outside of the City of Chicago and are surrendering a pet, please contact your local animal control or humane society.

  • Owner surrender appointments are based on available space and our capacity for care. The shelter population is constantly changing. When scheduling these appointments several factors are considered including the average number of strays entering the shelter per week, the average number of adoptions & reunited pets per week, and kennel space needed to accommodate an emergency.


  • CACC’s goal is to work with pet owners, empowering you to take an active role in determining the best outcome for your pets. We encourage all pet owners to consider other options for help or private rehoming prior to surrendering your pet to CACC. No one is in a better position to find your pet a new home than you are. We encourage you to exhaust all other means of finding a new home for your unwanted pets by talking with friends, family, and coworkers. We are also here to help you keep your pet whenever possible.


Chicago Animal Care and Control is the largest municipal animal shelter in Chicago and in the Midwest. Thousands of animals arrive at CACC each year. We work diligently to find homes for adoptable animals and to transfer them to partnering rescue groups and humane societies. Animals that are a danger to other animals, themselves or the public are considered for euthanasia. Animals that are suffering mentally, emotionally, or physically may also be considered for euthanasia. 


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