E-Scooter Share Pilot Program

E-Scooter web graphic

The City of Chicago has established requirements for an Emerging Business Permit for an e-scooter share pilot project that will run from June 15, 2019 to October 15, 2019. The permits for 10 companies have been issued by the Department of Business Affairs and Consumer Protection. This pilot will test the viability of scooters as a mobility option and has been designed to maximize safety and minimize sidewalk clutter. Some important features of the program include:

  • Scooters cannot leave the defined pilot area (Map)
  • Scooters can be operated from 5am – 10pm and must be removed from the street every night
  • Scooters should be used and parked like bikes

E-Scooter Survey

The Chicago E-Scooter Pilot ends on October 15. Please take the Chicago E-Scooter Survey to help the City understand ridership and evaluate the impact of scooters on the community during the four-month pilot. The survey is open to everyone whether or not they rode a scooter during the pilot.

Tips for How to Safely and Properly Use E-Scooters

Click on the links below to view the permit requirements and Frequently Asked Questions:

Who should I call if I see a scooter improperly parked or have another issue?

Please contact the relevant company directly:

Vendor Contact Number Webite
Bird  866.205.2442 https://www.bird.co/
Bolt  866.BOLT.143 http://www.micromobility.com
gruv  877.CLEVR.US gruv.app
JUMP  844.505.9155 help.jump.com
Lime  888.LIME.345 li.me
Lyft  877.452.6699 https//help.lyft.com/hc/en-us
Sherpa  866.205.2442 sherpachicago.co
Spin  888.249.9698 www.spin.app
VeoRide 855.836.2256 www.veoride.com
Wheels  888.240.7120 wheels.co

Access for People Without Credit/Debit Cards or a Smartphone

Under the City of Chicago's e-scooter share permitting criteria, vendors are required to provide access for people who do not have credit or debit cards, and for people who do not have smart phones. Information about each vendors’ access programs can be found here: Scooter Access Plans.


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