In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
CHICAGO – Mayor Lori E. Lightfoot and Chicago Department of Business Affairs and Consumer Protection (BACP) Commissioner Rosa Escareno today announced guidance for Chicago’s residents to be aware of and avoid consumer fraud related to the Coronavirus Disease 2019 (COVID-19) outbreak, including false advertising, phishing and price gouging. Following an increase in reports offraudulent practices, BACP is reminding consumers to report suspicious consumer fraud activity to the City by calling 3-1-1 or through the City's CHI311
“While a reasonable price escalation due to increased demand or decreased supply may occur in the current environment, price gouging on things like medicine and other essential items will not be tolerated by the City of Chicago,” said Mayor Lightfoot. “Today we are reminding residents to report activity immediately, so the City can take action immediately. We are sending a clear message that those who prey on the fears and vulnerabilities of our residents to profit during this time of crisis will be penalized to the fullest extent possible.”
Price gouging is an intentional price increase that goes beyond what would be considered fair or reasonable. In the month of March, BACP has received 190 complaints of price gouging, compared to only two in all of 2019. The majority of complaints are for household or health items such as toilet paper, tissues and hand sanitizer--with some complaints related to food and beverage products, as well. BACP evaluates each complaint based on relevant factors, such as prices prior to the Illinois Disaster Declaration and prices at nearby stores, and will impose fines of up to $10,000 per offense.
“Now is the time for all of Chicago to come together for the health of our community,” said BACP Commissioner Rosa Escareno. “We will not tolerate bad actors that think of their bottom line instead of their fellow Chicagoan during times like this. I will not hesitate to hold these businesses accountable.”
To ensure Chicago’s residents are protected from fraudulent practices, BACP recommends the following tips to keep scammers at bay:
“During this unprecedented crisis, we have to take every action possible to ensure Chicago’s residents are not exploited through misinformation on fake vaccines or price gouging for essential resources our communities need,” said CDPH Commissioner Dr. Arwady. “For the most-up-to-date information on how to prevent COVID-19 and keep yourself safe, residents should adhere to the advice of public health experts, not the scammers seeking profit from fear.”
In addition to BACP, consumers can also submit complaints to the Illinois Attorney General’s Office’s website or by calling the Consumer Fraud Hotline (1-800-386-5438).
To learn more about COVID-19, including how to stay healthy during the outbreak, please visit www.chicago.gov/coronavirus .