In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
Knowing where your utility mains are and how to operate them is key to household safety and can significantly decrease property damage during an emergency. Make sure every member of your household is familiar with the location of your main water, electric, and gas switches and valves and knows how to operate them.
In addition to property damage, water can cause electrocution when exposed to electrical wiring. Be sure to shut off your water when there is a severe leak in your building.
Electrocution can be a very real risk during emergencies, resulting from exposure to live wires or anything that might have been electrified by them. Know where the main electric switch is in your home; it may be a pull handle or large circuit breaker in your fuse box. Make sure you shut off the electricity when:
Undetected gas leaks can cause explosions and fires when not dealt with properly. The main gas valve should be next to your gas meter on the outside of your building. Since it may take several days to restore your gas, only turn it off if you detect a leak, either by smell or because the unmarked wheels on the gas meter are spinning.
If you detect a leak:
For Additional Information Regarding Local Chicago Utilities: