The City of Chicago's Office of Emergency Management & Communications (OEMC) is reviewing calls for service into 3-1-1 from recent flash flooding events that occurred from August 16-19, 2025. We ask that residents report any service requests related to ‘water in basement’ to 3-1-1 either by calling 3-1-1, entering into the CHI311 app, or inputting at 311.Chicago.gov.

As a supplemental reporting tool, OEMC is once again partnering with the Illinois Management Agency (IEMA) to compile additional information through a Residential Self-Assessment Survey.

To fill out a survey, please visit Online IEMA_OHS Residential Self-Assessment Survey (English and Spanish version can be selected in top left corner).