Utility Billing & Customer Service

 

Due to the impact of Coronavirus Disease 2019 (COVID-19), the Department of Finance is taking several steps to help our customers. Effective immediately and until after April 30, 2020:

  • no new late penalties will be assessed on unpaid utility bills, 
  • no payment plans will be defaulted, and 
  • no past due debt will be referred to a collection firm.  

All of this means that we will not expect payment until May 1, 2020 and there will not be any adverse consequences, regardless of the due date printed on your bill. We will not expect payment until May 1, 2020. The moratorium on water service shut offs is also still in effect.

Unfortunately we are not able to answer phone calls. You may email us at utilitybill@cityofchicago.org.  Currently, we are not providing walk-in customer service at 333 South State.  Please note that senior citizen sewer rebates will be delayed. Lastly, we are delaying the implementation of the Utility Billing Relief Program while this immediate Coronavirus-related relief is being provided. Please check our website for updates.  Thank you for patience.

 

Debido al impacto del Coronavirus 2019 (COVID-19), el Departamento de Finanzas está tomando varias medidas para ayudar a nuestros clientes. Con efectividad inmediata y vigencia hasta después del 30 de Abril del 2020:

  • No se impondrán nuevas penalidades por retraso en las facturas de servicios públicos no pagadas
  • No se cancelaran los planes de pago, y
  • Ninguna deuda vencida se remitirá a una agencia de cobranza.

Todo esto significa que no esperaremos pago hasta el 1ro de Mayo de 2020 y no habrá consecuencias adversas, independientemente de la fecha de vencimiento impresa en su factura. No esperaremos el pago hasta el 1 de Mayo del 2020. La moratoria en el cierre del servicio de agua también sigue vigente.

Desafortunadamente, en este momento no podemos contestar llamadas. Puede enviarnos un correo electrónico a utilitybill@cityofchicago.org. Actualmente, no estamos brindando servicio al cliente en persona en 333 South State St. Tenga en cuenta que los reembolsos de drenaje para personas mayores se retrasarán. Por último, estamos retrasando la implementación del Programa de alivio de facturación de servicios públicos mientras se brinda este alivio inmediato relacionado con el Coronavirus. Por favor, consulte nuestro sitio web para actualizaciones. Gracias por su paciencia.

The Utility Billing & Customer Service division of the Department of Finance is responsible for collecting utility service payments and providing billing-related customer service.  City of Chicago utility bills now include the following service charges and taxes, where applicable: water service charges, sewer service charges, water-sewer tax charges, and garbage service charges.

See the services and Supporting Information below for more information. If you still have questions, please contact Utility Billing & Customer Service at 312.744.4426 or send an email to utilitybill@cityofchicago.org

 

Pay Utility Bill
You can pay online, by phone, by mail, or in-person at neighborhood payment centers or automated EZ Pay stations.
Utility Bill Payment Plan
Utility Billing & Customer Service has several payment plan options to residents.
Utility Billing Relief Program
Starting in 2020, the Utility Billing Relief program will help low-income residents and families to make ends meet.
Utility Charge Exemptions & Rebates
Exemption and rebate programs for senior citizens and not-for-profit organizations

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