Utility Billing & Customer Service

We are extending COVID-19 relief through July 31, 2020 as follows:  

  • No new late penalties assessed on unpaid utility bills until after July 31, 2020
  • No payment plans defaulted until after July 31, 2020
  • No past due debt referral to a collection firm until after July 31, 2020

Please be aware that beginning August 1, 2020, we will again begin to take steps to collect any past due and non-compliant accounts.  This means that if your account is currently past due, it is important to bring your account current before August 1 to avoid any additional penalties, payment plan default, or referral to a collection firm, if eligible.

We offer very flexible payment plans, and we encourage you to take advantage of one, if you haven’t already.  Avoid the collection activities listed above by enrolling in and making payments through a payment plan.  

You can enter into a payment plan by:

  • visiting  www.cityofchicago.org/finance and creating an online account
  • calling us at 312-744-4426 and using the automated phone system or by speaking with a customer service representative  

If you are already enrolled in a payment plan and are unable to pay a bill you received after entering into the payment plan, you can now add your new bill into an existing payment plan.  Please access your account on our website in order to take advantage of this feature.

 

Estamos extendiendo el alivio COVID-19 hasta el 31 de Julio del 2020 de la siguiente manera:

  • No se impondran nuevas penalidades por retraso en las facturas de servicios públicos no pagados hasta después del 31 de Julio del 2020.
  • No habra cancelaciones en planes de pago hasta después del 31 de julio de 2020
  • Ninguna deuda vencida sera enviada a una agencia de cobranza hasta después del 31 de Julio del 2020

Tenga en cuenta que a partir del 1ro de Agosto del 2020, nuevamente comenzaremos a tomar medidas para cobrar las cuentas vencidas. Esto significa que si su cuenta está vencida actualmente, es importante actualizar su cuenta antes del 1ro de Julio para evitar penalidades adicionales, cancelacion del plan de pagos o derivación a una agencia de cobranza, si es elegible.

Ofrecemos planes de pago muy flexibles, y le recomendamos que aproveche uno, si aún no lo ha hecho. Evite las actividades de cobro enumeradas anteriormente al inscribirse y realizar pagos a través de un plan de pago.

Puede ingresar a un plan de pago de la siguiente manera:

  • Visitando www.cityofchicago.org/finance y creando una cuenta en línea
  • Llamándonos al 312-744-4426 y usando el sistema telefónico automatizado o hablando con un representante de servicio al cliente.

Si ya está inscrito en un plan de pago y no puede pagar una factura que recibió después de ingresar al plan de pago, ahora puede agregar su nueva factura a un plan de pago existente. Acceda a su cuenta en nuestro sitio web para aprovechar esta función.

 

 

See the services and Supporting Information below for more information. If you still have questions, please contact Utility Billing & Customer Service at 312.744.4426 or send an email to utilitybill@cityofchicago.org

 

Pay Utility Bill
You can pay online, by phone, by mail, or in-person at neighborhood payment centers or automated EZ Pay stations.
Utility Bill Payment Plan
Utility Billing & Customer Service has several payment plan options to residents.
Utility Billing Relief Program
Starting in 2020, the Utility Billing Relief program will help low-income residents and families to make ends meet.
Utility Charge Exemptions & Rebates
Exemption and rebate programs for senior citizens and not-for-profit organizations

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