In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please click here.
Due to the impact of Coronavirus Disease 2019 (COVID-19), the Department of Finance is taking several steps to help our customers. Effective immediately and until after April 30, 2020:
no new late penalties will be assessed on unpaid utility bills,
no payment plans will be defaulted, and
no past due debt will be referred to a collection firm.
All of this means that we will not expect payment until May 1, 2020 and there will not be any adverse consequences, regardless of the due date printed on your bill. We will not expect payment until May 1, 2020. The moratorium on water service shut offs is also still in effect.
We will continue do our best to answer phone calls and emails in a timely manner. You may email us at email@example.com. Currently, we are not providing walk-in customer service at 333 South State. Please note that senior citizen sewer rebates will be delayed. Lastly, we are delaying the implementation of the Utility Billing Relief Program while this immediate Coronavirus-related relief is being provided. Please check our website for updates. Thank you for your patience
Debido al impacto del Coronavirus 2019 (COVID-19), el Departamento de Finanzas está tomando varias medidas para ayudar a nuestros clientes. Con efectividad inmediata y vigencia hasta después del 30 de Abril del 2020:
- No se impondrán nuevas penalidades por retraso en las facturas de servicios públicos no pagadas
- No se cancelaran los planes de pago, y
- Ninguna deuda vencida se remitirá a una agencia de cobranza.
Todo esto significa que no esperaremos pago hasta el 1ro de Mayo de 2020 y no habrá consecuencias adversas, independientemente de la fecha de vencimiento impresa en su factura. No esperaremos el pago hasta el 1 de Mayo del 2020. La moratoria en el cierre del servicio de agua también sigue vigente.
Continuaremos haciendo nuestro mejor esfuerzo para responder a llamadas telefónicas y correos electrónicos de manera oportuna. Puede enviarnos un correo electrónico a firstname.lastname@example.org. Actualmente, no estamos brindando servicio al cliente en persona en 333 South State St. Tenga en cuenta que los reembolsos de drenaje para personas mayores se retrasarán. Por último, estamos retrasando la implementación del Programa de alivio de facturación de servicios públicos mientras se brinda este alivio inmediato relacionado con el Coronavirus. Por favor, consulte nuestro sitio web para actualizaciones. Gracias por su paciencia.
Utility Billing & Customer Service administers water and sewer fee exemption programs. You or your organization may be eligible.
The Senior Citizen Sewer Exemption entitles seniors aged 65 or over, residing in their own residence with separate metered water service or a separate city water assessment for that residential unit, to an exemption from payment of the sewer service charge for their residence. This exemption provides substantial savings to seniors.
Senior Citizens, who own and occupy their own residence, but who are not eligible for the Senior Citizen Sewer Charge Exemption due to property type, can apply for the Senior Citizen Sewer Rebate. This provides an annual $50 rebate in lieu of the exemption.
To be eligible for the sewer service charge exemption:
To be eligible for the sewer charge annual rebate:
If you meet all the above criteria and wish to apply, you must submit a Senior Sewer Application. The form must be completed in its entirety and submitted with all supporting documentation.
If the conditions under which you submit your application change, you are required to make the City aware of these changes to determine if the exemption still applies. If it is determined that this exemption was approved under false pretenses, you may be liable for any previously waived charges as well as any applicable penalties or fines. The City reserves the right to request recertification of the exemption periodically.
No application is required. If a customer is currently receiving the Cook County Senior Assessment Freeze, the Senior Garbage Fee Discount will be automatically applied to their utility bill. For more information on the Cook County Senior Freeze, please see the Cook County Treasurer's website.
The Municipal Code of Chicago was amended by the City Council as it relates to exemptions. The amended ordinance 11-12-540 became effective January 1, 2013. You can read a summary of the amendment.