Pay Utility Bill


The City of Chicago offers a variety of convenient payment options to help make paying your utility bill quicker and easier.

The easiest way to pay is through the City's new web portal for utility billing. The web portal allows you to:

  • View, print, or download your bills
  • Go green and enroll in paperless billing 
  • View payment history and usage
  • Make a quick payment 
  • Set up a payment plan
  • Sign up for AutoPay

The AutoPay feature allows you to pay your bills with automatic debits from your bank account. With AutoPay, you will not have to remember to pay your bill. There are no service fees and you will receive a reminder email prior to the automatic debit.

Use our online system to pay your utility bill now by clicking on the button below.

Concerned about paying your utility bill?

Some payment options are outlined here in English and in Spanish.

How to pay for my water English How to pay for my water Spanish

Other ways to pay:

Along with paying online, you can also pay by phone, by mail, or in-person at a payment center or automated EZ Pay Station.

  • By Phone: Please call 312.744.4426 and follow the instructions via the automated phone system.  
  • In-Person Payments: There are multiple in-person payment options, including City Hall, neighborhood locations, and automated EZ Pay stations: 
  • Mail: When paying by mail payment should be addressed to:
    • City of Chicago Utility Billing
    • P.O. Box 6330
    • Chicago, IL 60680-6330 


Online Account Management

Utility Online Account Management English Utility Online Account Management Spanish


Forms of Payment

The City accepts the following major credit cards: Visa, Master Card, American Express, and Discover. Debit cards must have Visa or MasterCard logo. 

  • Online: Electronic check or credit/debit cards
  • Phone: Electronic check or credit/debit cards
  • Mail: Check, cashier's check, or money orders
  • Payment Center: Check, cashier's check, money order, credit/debit cards, or cash
  • EZ Pay Station: Personal check, credit/debit cards, or cash

Payment Plans

If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.

Click here to learn more about Utility Billing Payment Plans

Service Facts

People We Serve:
Programs & Initiatives:

I Want To