In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
The City of Chicago offers a variety of convenient payment options to help make paying your utility bill quicker and easier.
The easiest way to pay is through the City's new web portal for utility billing. The web portal allows you to:
The AutoPay feature allows you to pay your bills with automatic debits from your bank account. With AutoPay, you will not have to remember to pay your bill. There are no service fees and you will receive a reminder email prior to the automatic debit.
Use our online system to pay your utility bill now by clicking on the button below.
Along with paying online, you can also pay by phone, by mail, or in-person at a payment center or automated EZ Pay Station.
City of Chicago Utility Billing
P.O. Box 6330
Chicago, IL 60680-6330
1) City Hall: 121 N. LaSalle St. Room 107A, open Mon-Fri 8:00 am to 5:00 pm
The City accepts the following major credit cards: Visa, Master Card, American Express, and Discover. Debit cards must have Visa or MasterCard logo.
If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.