Utility Bill

The City of Chicago offers a variety of convenient payment options to help make paying your utility bill quicker and easier.

The easiest way to pay is through the City's new web portal for utility billing. The web portal allows you to:

  • View, print, or download your bills
  • Go green and enroll in paperless billing 
  • View payment history and usage
  • Make a quick payment 
  • Set up a payment plan
  • Sign up for AutoPay

The AutoPay feature allows you to pay your bills with automatic debits from your bank account. With AutoPay, you will not have to remember to pay your bill. There are no service fees and you will receive a reminder email prior to the automatic debit.

Use our online system to pay your utility bill now by clicking on the button below.

Other ways to pay:

Along with paying online, you can also by phone, by mail, in-person at a City Payment Site, or via Chicago EZ Pay Stations.

  • By Phone: Please call 312.744.4426 and follow the instructions via the automated phone system. 


  • Mail: When paying by mail payment should be addressed to:

City of Chicago-Department of Finance
P.O. Box 6330
Chicago, IL 60680-6330


  • In-Person Payments: There are multiple in-person payment options, including City Hall, neighborhood locations, and Chicago EZ Pay stations: 

1)  City Hall
    121 N. LaSalle, Room 107A
    (Hours) 8 am to 5 pm Monday thru Friday

2)   Neighborhood locations are open Mon-Fri 8:30 am-6 pm

3)   Chicago EZ Pay Station locations


Forms of Payment

The City accepts the following major credit cards: Visa, Master Card, American Express, and Discover. Debit cards must have Visa or MasterCard logo. 

  • Online: Electronic check and major credit/debit cards.
  • Phone: 312.744.4426 - Payment forms: Check or major credit/debit cards
  • Mail In: Check, cashier's check, and money orders
  • In Person: Check, cashier's check, money order, credit/debit cards, cash


Payment Plans

If you cannot pay your utility bill in full, there are payment plans available.

You may enter into a payment plan using the automated phone system by calling 312.744.4426 or in person at any of the neighborhood payment centers or City Hall. Click here to learn more about Utility Billing Payment Plans



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