The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.
Utility Billing & Customer Service has several payment plan options to residents. Residents may apply for a Utility Payment Plan at any Department of Finance Payment Processing Center offering in-person customer service or through Utility Billing & Customer Service at 312.744.4426. Payment plans are also available via the Utility BIlling Web Portal.