Utility Bill Payment Plan

Utility Billing & Customer Service has several payment plan options to residents.  Residents may apply for a Utility Payment Plan at any Department of Finance Payment Processing Center offering in-person customer service or through Utility Billing & Customer Service at 312.744.4426. Payment plans are also available via the Utility BIlling Web Portal.


General Payment Plan

To participate:

  • Make a down payment equal to the first monthly installment payment (including past due and current charges).
  • Payments can be made over a period of up to 24 months.
  • Some plans may be eligible for an expanded duration of up to three years should monthly payments be over $100 when calculated for a 24-month term.
  • To remain on the payment plan, you must remain current with installment payments and future utility bill charges and make all payments on time. Failure to do so will result in a default of the payment agreement.

Water Shut-Off Payment Plan

To participate in a payment plan after your water service has been terminated for non-payment:

  • Make a down payment of 50 percent of the total charges (including past due and current charges).
  • Payments can be made over a period of up to 24 months.
  • To remain on the payment plan, you must remain current with installment payments and future utility bill charges and make all payments on time. Failure to do so will result in a default of the payment agreement.

Shut-Off Payment Plan - Hardship

To participate in the Hardship Plan you must:

  • Make a down payment of 25 percent of the total charges (including past due and current charges).
  • Utility Billing Customer Service works with customers to identify an appropriate amount to pay each month with most payment plans for 6-24 months and some extended to 24-36 months.
  • You must remain current with installment payments and future utility bill charges and make all payments on time.
  • Show certification of any of the following:
  1. Government Issued Unemployment Compensation
  2. Low income home energy assistance program (LIHEAP)
  3. Federal Public Housing/Section 8
  4. Food Stamps
  5. Students (high school, college, trade or vocational) including students who have graduated within the last 180 days
  6. Seniors (65 and older)
  7. Medicaid or Supplemental Security Income (SSI)
  8. Active duty military service, including reservists and national guard, or a discharge from the military in the last 180 days
  9. Homeowners in foreclosure
  10. Participants in the Temporary Assistance for Needy Families (TANF) program administered by the U.S. Department of Health and Human Services
  11. Participants in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) administered by the U.S. Department of Agriculture
  12. Persons who have claimed the Earned Income Tax Credit (EIC) on their most recent state or federal income tax returns from the Internal Revenue Service
  13. Persons receiving worker’s compensation income benefits from the Illinois Workers' Compensation Commission

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