Utility Bill Payment Plan

Utility Billing & Customer Service has several payment plan options to residents.  Residents may apply for a Utility Payment Plan at any Department of Finance Payment Processing Center offering in-person customer service or through Utility Billing & Customer Service at 312.744.4426. Payment plans are also available via the Utility BIlling Web Portal.


To participate:

  • Make a down payment equal to the first monthly installment payment (including past due and current charges).
  • Payments can be made over a period of up to 36 months.
  • To remain on the payment plan, you must remain current with installment payments and future utility bill charges and make all payments on time. Failure to do so will result in a default of the payment agreement.

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