Mobile Crisis Response and Shelter Referral Program (MCRSRP)

Starting January 2021, the Chicago Department of Family and Support Services (DFSS) will work alongside The Salvation Army Metropolitan Division, based in Chicago, to operate and oversee the Mobile Crisis Response and Shelter Referral Program (MCRSRP) for homeless services.

The MCRSRP program provides 24/7 response to non, life-threatening requests for residents experiencing homelessness and crisis – including connecting clients to homeless shelters and wraparound services for behavioral health, substance abuse, domestic violence and more.

By calling Chicago’s 311 City Services, residents experiencing a housing crisis or domestic violence are quickly connected to an available shelter bed with a trauma-informed response. The shelter placement process involves significant coordination with individual shelter providers, handling discharge and grievances and ensuring that families are appropriately matched and placed intact.

How It Works

  1. A resident calls 311 to request shelter or other homeless services.
  2. The Salvation Army responds to the request and matches the resident with an available shelter bed and/or linkage to a wraparound service.
  3. The Salvation Army provides pick-up and drop-off transportation from where the resident is to the shelter bed location.

Residents Should Call 311 to Request Homeless Services 

  • Shelter requests
  • Well-being checks
  • Transportation to cooling or warming centers

24/7 Response

Homeless services available through the Mobile Crisis Response and Shelter Referral Program (MCRSRP) are available 24/7/365, including Holidays. Residents must call 311 to request service.