Program Design, Management, and Continuous Quality Improvement RFP

June 11, 2024

City of Chicago

Department of Family and Support Services

Legal Advertisement Request Form


DESCRIPTION:  Department of Family and Support Services (DFSS),

[Program Design, Management, and Continuous Quality Improvement RFP]


The Program Design, Management, and Continuous Quality Improvement RFP seeks a qualified support service delegate agency to provide subject matter expertise, training, and professional development to DFSS Youth Services Division direct service providers ensuring the consistent design and implementation of high-quality programming and services for Chicago youth.  Required services focus on the following:


  • Trainings, workshops, and resources related to contractual and programmatic requirements, youth development program design best practices, organizational capacity building, and data management;
  • Data management services that support continuous quality improvement, including development and implementation of participant surveys, along with associated analysis and reporting;
  • Resources that support the involvement of parents, caregivers, and community stakeholders in program planning


Additionally, the support service delegate agency will provide workshops for youth and families or caregivers rooted in trauma-informed and healing-centered practices, that supplement the wrap-around supports and services provided by DFSS’s direct service providers.


In partnership with the DFSS Youth Services Division, DFSS direct service delegate agencies, and participating youth and their parents and caregivers, the support service provider will ensure that DFSS’s direct service delegate agencies are equipped to meet program requirements, thoughtfully design and deliver high-quality programming, measure the impact of those programs, and build a consistent practice of continuous quality improvement across all program areas.


The term of contract executed under this RFP will be from October 1, 2024, through December 31, 2026. Based on need, availability of funds and contractor performance, DFSS may extend this term for up to one additional one-year term. Continued support will be dependent upon the selected Respondent’s performance and the continued availability of funding. DFSS anticipates that the award will be $260,000.  DFSS anticipates funding one (1) agency.



For more information, please refer to the application posted on the City of Chicago’s eProcurement page under current bids:

Solicitation #10246





A note about the City’s eProcurement System:

For those who have not done business with the City of Chicago before, registration in iSupplier is the first step to ensuring your agency’s ability to conduct business with the City of Chicago and DFSS. Please allow five to seven days for your registration to be processed.


Current contractors need only to start an application via their existing iSupplier/eProcurement account. 


All vendors must have a Federal Employer Identification Number (FEIN) and an IRS W9 for registration and confirmation of vendor business information.




July 12, 2024

 12:00, NOON CST


Proposals must be submitted via on-line application.

E-mailed or faxed proposals will not be accepted.



A Pre-Proposal Webinar will be held on June 20, 2024 at 10am. Attendance is not mandatory but is strongly suggested.


Please register prior to the webinar’s start using this link:



A link to the completed Webinar will be available on-line at the DFSS website after the time and date listed above for those who cannot attend at the live scheduled time. Please register prior to the Webinar’s start. The purpose of this pre-submittal event is to clarify the RFP process and the scope of the required services.



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Brandie V. Knazze
Department of Family and Support Services
Brandon Johnson
City of Chicago

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