Senior Service Caregiver Counseling Request For Proposal (RFP)

February 4, 2019

The Department of Family and Support Services, Senior Services Division is seeking proposals from qualified counsellors, therapists, social service providers, and healthcare providers to provide services to family/informal caregivers for older adults that include counseling, support groups and gap filling services.

The purpose of this RFP is to assist family caregivers, with services, support, and practical assistance in managing and navigating the challenges through information and resources that include:

  • Individual and family counseling sessions with licensed therapists that provide mental health counseling on a wide range of issues such as grief, transitions, and depression
  • Group Therapy and Support groups facilitated by experienced staff where group members provide emotional support for each other and share resources and;
  • Gap filling which cover the cost of items such as handicapped rails or medical supplies not covered by Medicare that help support the needs of the older adult.

This process is open to all entities including non-profit, faith-based, public entities that:

  • Demonstrate experience serving older adults
  • Demonstrate experience and qualified staff to provide caregiver counseling and support services
  • Can provide services citywide.

A note about the City’s new eProcurement System:

To complete an application for this RFP, ALL POTENTIAL RESPONDENTS will need to set up an account in the eProcurement/iSupplier system.

New Vendors – Must register at

Existing Vendors – Must request an iSupplier invitation via email.  Include your Complete Company Name and City of Chicago Vendor/Supplier Number (found on the front page of your contract) in your email to .You will then receive a response from DPS so you can complete the registration process.

Registration in iSupplier is the first step to ensuring your agency’s ability to conduct business with the City of Chicago and DFSS. Please allow five to seven days for your registration to be processed.


March 5, 2019

12:00, NOON CST

Proposals must be submitted via on-line application.

E-mailed or faxed proposals will not be accepted.



A Pre-Proposal Webinar will be held on February 15, 2019 from 10:00 a.m. - 11:30 a.m.

Please register prior to the Webinar’s start using the link found in the RFP and above.  A link to the completed Webinar will be available on-line after the time and date listed above for those who cannot attend at the live scheduled time.

The purpose of these pre-submittal events is to clarify the RFP process and the scope of the required services. Attendance is not mandatory, but it is strongly suggested that interested applicants attend.

DFSS Senior Services Caregiver Counseling Applicant Webinar

DFSS Senior Services Caregiver Counseling Applicant Webinar PDF

 I Want To