Community-Based Operator - Senior Satellite Center Request For Proposal (RFP)

March 7, 2019

The Department Family and Support Services (DFSS) is seeking interested and eligible organizations to operate the City of Chicago’s 15 senior satellite centers, located throughout Chicago.

DFSS has twenty-one (21) senior centers citywide. Six (6) of the centers serve as Regional Seniors Centers and will continue to be directly operated by City of Chicago personnel. Starting in 2019 and going forward, the remaining fifteen (15) Senior Satellite locations will be operated by delegate agency community-based organizations to more efficiently maximize resources.

DFSS Senior Centers are age-friendly community hubs that recognize the value of older adults and are in a unique position to mobilize the interests, skills, talents, and experience of this important human resource and connect seniors to social, recreational, economic, and educational resources that enhance the quality of their lives. At their core, they serve as a vibrant social community, a place for friendship, and a remedy for loneliness or isolation. DFSS Senior Satellite Centers provide opportunities for older adults to access a range of activities and services to improve their health, well-being, independence, and obtain information including linkage to departmental and other community resources.

DFSS is currently seeking Respondents from non-profit, for-profit, faith based, and public agencies to provide onsite management, oversight and coordination of programmatic offerings at DFSS’ fifteen (15) Senior Satellite Centers located across the City of Chicago. DFSS staff at the existing satellite centers will be redeployed within DFSS.

Successful applicants must fulfill the following programmatic responsibilities outlined below:

  • Manage the day-to-day operations of the Satellite Center.
  • Hire and retain personnel and provide opportunities to develop local leaders/volunteers to support the center and the community;
  • Respond to the needs and interests of a diverse population of older adults from different cultural, generational and socioeconomic backgrounds, and with increasingly complex social and physical needs;
  • Employ strategies to increase participation from older adults who do not regularly attend senior centers, including those whose language and culture may present a challenge to participation;
  • Build upon neighborhood strengths and community assets including supporting DFSS’ development of Village Interdependent Collaboratives (VICs) to identify, bring resources to and reintegrate isolated seniors back into their communities thereby reducing their risk and creating an infrastructure of community partners to build a safety net around older residents who are aging in place;
  • Develop partnerships that leverage and fully utilize existing resources, and which are supported by diverse and sustainable funding streams as approved by DFSS; and
  • Coordinate and encourage participation in evidence-based programs.

A note about the City’s new eProcurement System:

To complete an application for this RFP, ALL POTENTIAL RESPONDENTS will need to set up an account in the eProcurement/iSupplier system.

New Vendors – Must register at

Existing Vendors – Must request an iSupplier invitation via email.  Include your Complete Company Name and City of Chicago Vendor/Supplier Number (found on the front page of your contract) in your email to .You will then receive a response from DPS so you can complete the registration process.

Registration in iSupplier is the first step to ensuring your agency’s ability to conduct business with the City of Chicago and DFSS. Please allow five to seven days for your registration to be processed.


April 12, 2019

12:00, NOON CST

Proposals must be submitted via on-line application.

E-mailed or faxed proposals will not be accepted.



There are two different pre-submittal opportunities for this RFP: an in-person pre-submittal conference or a pre-proposal webinar. Applicants are encouraged to attend ONE of the following scheduled pre-submittal events.
A Pre-proposal submittal conference will be held on:

March 13, 2019, 2:00 p.m. – 4:00 p.m.

Department of Family and Support Services

1615 W. Chicago Ave., Rm. 155

Chicago, IL

An additional Pre-Proposal Webinar will be held on:

March 18, 2019 from 10:00 a.m. - 12:00 noon 


Please register prior to the webinar’s start using this link:

A link to the completed Webinar will be available on-line at the DFSS website after the time and date listed above for those who cannot attend at the live scheduled time. Please register prior to the Webinar’s start.

DFSS Senior Satellite RFP Webinar

DFSS YouTube Channel Link

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