The Regional Long-Term Care (LTC) Ombudsman for Region 12, City of Chicago Request for Proposal (RFP)

January 6, 2020

The Regional Long-Term Care (LTC) Ombudsman Program is a federal- and state-funded program that provides advocacy and related services for residents of long-term care facilities, including skilled and intermediate care nursing facilities, intermediate care facilities for persons with developmental disabilities, assisted living and shared housing establishments, supportive living facilities, specialized mental health rehabilitation facilities, and medically complex for the developmentally disabled facilities. Chicago has more than half of the most vulnerable and economically disadvantaged older persons in the state.

The City of Chicago, Department of Family and Support Services (DFSS) seeks to secure a qualified Respondent to operate as the City’s Long-Term Care Ombudsman Program. DFSS seeks to ensure that the Ombudsman program is fully staffed and recruits, utilizes, manages, and mentors volunteers in the LTC Ombudsman program.

The LTC Ombudsman Program shall investigate and resolve complaints on behalf of residents of long-term care facilities concerning matters that may adversely affect their health, safety, welfare or rights. The LTC Ombudsman Program shall inform residents of their rights and advocate on long-term care issues. The LTC Ombudsman Program shall provide regular presence visits to long-term care facilities. Additionally, the LTC Ombudsman Program shall monitor the development and implementation of Federal, State, and local laws relating to long-term care. Currently Chicago (Region 12) has 160 different facilities that individual ombudsman will need to visit.

For more information, please refer to the application posted on the City of Chicago’s eProcurement page:


For those who have not done business with the City of Chicago before, registration in iSupplier is the first step to ensuring your agency’s ability to conduct business with the City of Chicago and DFSS. Please allow five to seven days for your registration to be processed.

Current contractors need only to start an application via their existing iSupplier/eProcurement account.

All vendors must have a Federal Employer Identification Number (FEIN) and an IRS W9 for registration and confirmation of vendor business information.


March 3, 2020
12:00, NOON CST
Proposals must be submitted via on-line application.
E-mailed or faxed proposals will not be accepted.


A pre-proposal Webinar will be held on:

January 22, 2020, 10:00 a.m. – 12:00 noon.

Please register prior to the webinar’s start using this link:

A link to the completed Webinar will be available on-line at the DFSS website after the time and date listed above for those who cannot attend at the live scheduled time. Please register prior to the Webinar’s start.

Regional Long-Term Care Ombudsman RFP Webinar Video Link

DFSS YouTube Channel

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