Case Management Services

It is not enough to place homeless people in housing without providing services that address the reasons they became homeless.  Residents in crisis need support to ensure they don’t fall victim to the same issues that left them homeless in the first place.

The Department of Family and Support Services (DFSS) provides case management through its six Community Services Centers and through its Emergency Services Operations. DFSS also funds private agencies to provide case management and a range of support services including employment training and placement, education, substance abuse treatment, mental health care, domestic violence assistance and more.Case Management

Case Management

What is a Case Manager?

A case manager is a skilled professional trained to help individuals work through their issues and improve their quality of life. Many case managers have advanced degrees in social work. A case manager has an on-going relationship with the client. He or she wears many hats…counselor, coach, resource coordinator and friend.

DFSS case managers work out of six Community Services Centers and the Emergency Response Center. DFSS also funds private agencies to provide case management.

Case managers begin by making a thorough assessment of their client’s needs. They work with the individual to set personal goals and develop a plan to realize those goals.

The role of the case manager includes the following:

  • Assess client’s situation and needs;
  • Work with client to develop goals and an action plan;
  • Facilitate access to community resources;
  • Coordinate and monitor services; and
  • Meet regularly to evaluate progress Identify and provide emergency crisis services if necessary.


For more information, call 3-1-1 or visit your local Community Services Centers.

Service Facts