Garbage Fee FAQ

Why charge a garbage fee?

The City spends over $200 million annually to collect refuse from approximately 625,000 households living in single family homes up to four dwelling unit buildings.
The garbage fee helps offset the City's annual garbage collection costs for the approximately 625,000 households serviced by the Department of Streets and Sanitation.

What does $9.50 cover?

The $9.50 per dwelling unit per month garbage fee covers all garbage collection services at the residence.
The fee will cover approximately one-quarter of the City’s garbage collection costs.
The City’s garbage fee is comparatively lower than the average fees paid by residents of surrounding suburbs.

How is the garbage fee calculated? (Per bldg, unit, container, etc.)

Residents receiving City garbage collection are charged the $9.50 per month garbage fee for each dwelling unit.
This fee will be billed as part of a new, unified utility bill that will include water, sewer, and garbage charges. This unified utility bill will match the resident’s current water and sewer billing cycle.
Monthly fee charges by residence type:
- Single family home: $9.50 per month
- Two dwelling unit building: $19 per month
- Three dwelling unit building: $28.50 per month
- Four dwelling unit building: $38 per month
- Senior Refuse Discount: $4.75 per month per dwelling unit

Are residents paying for recycling too?

Are lawn waste and bulky items included in monthly fee?

Can a residence currently receiving City-provided garbage collection discontinue City service and switch to private collection?

Residents receiving City garbage collection services cannot opt out of city-provided garbage collection.
Garbage collection is necessary to protect the public health and keep our neighborhoods clean.
Per the City’s Municipal Code, the Department of Streets and Sanitation is the exclusive provider of garbage collection at residential properties with four units or fewer.

If I cancel my current contract with my private hauler, will I be allowed to switch to City service?

No
The City collects garbage from residential properties with four units or less. Larger residential and commercial buildings are not eligible for City garbage collection.

How often will the garbage fee be billed?

Residences will be billed at the same frequency as their current water billing cycle.
Residences with a water meter will continue to receive a bill every two months.
Residences without a water meter will receive a bill every month.

How can the garbage fee be paid?

Same as the water and sewer bill: via mail, online, payment centers, kiosk, or phone.

How do I know how many dwelling units my property is being billed for?

The number of dwelling units identified at your property is located on the back of your unified utility bill.
If you have been billed for an incorrect number of dwelling units as indicated on the back of your utility bill, you may update the number of units by calling Utility Billing & Customer Service at 312-744-4426.
The City will adjust the current bill to reflect the updated number of dwelling units at the property. Subsequent bills will reflect the updated number of dwelling units.

Will existing senior sewer exemptions be transferred automatically to garbage fee?

Yes, all eligible senior sewer exempt properties will receive a discounted garbage fee.
Eligibility for the senior discount for the garbage fee is no longer different than the senior sewer exemption.
Eligible seniors will receive a 50 percent discount on the garbage fee or $4.75 per month per unit.

Why is the criteria for the senior garbage discount changing?

The change is ocurring to unify the discounts available to all eligible seniors.
Seniors owning and residing in eligible properties are eligible for the sewer exemption and garbage discount regardless of their income.
For more information about eligibility for these discounts please visit Utility Charge Exemptions & Rebates.

If a senior qualifies for the garbage fee discount, will that be automatically applied to his/her utility bill?

In most cases, the City will automatically apply the discount to the bill.
To confirm that the garbage discount has been applied to their utility bill, a senior should check their unified utility bill to see if their garbage fee charge is $4.75. If the senior is receiving the senior sewer exemption on their bill, but no garbage discount is applied to the unified utility bill, the senior should call Utility Billing Customer Service at 312.744.4426.

What happens if I don’t pay the fee?

First, the City will not stop collecting garbage. Garbage collection is a sanitation issue, and we will not stop collecting it.
The City will follow a similar collection process as the water bill.
To help ease the transition to the unified utility bill and to allow residents to space out catch up garbage fee charges, residents may pay the garbage fee charges throughout 2016 without any penalties for late payment.
Additionally, there are multiple payment plan options for residents to pay their utility bills. To learn more about the payment plan options, visit: https://www.chicago.gov/city/en/depts/fin/provdrs/water_division/svcs/enter_into_waterbillpaymentplans.html

Does a vacant property eligible for City-provided garbage collection service have to pay the garbage fee?

Residences that are generating garbage and continuing to receive garbage service from the City are required to pay the garbage fee.
If a residence is vacant, the owner should register their building as vacant with the City of Chicago Department of Buildings at https://ipiweb.cityofchicago.org/VBR/).
City-issued carts will be removed from all registered vacant buildings.