The City of Chicago is currently in Phase Four: "Gradually Resume." Many City services have adjusted hours or locations and may require health screens prior to entering their physical spaces. Please call ahead or visit any department's website to get additional details, or visit chicago.gov/covid-19.
Cable Television is a regulated industry in Chicago. Before a cable operator can begin operating cable systems over the public rights-of-way within Chicago, a franchise agreement must be in place or state-issued authorization must have been obtained.
The Cable Division of the Department of Business Affairs and Consumer Protection monitors and enforces compliance by franchised cable television operators and video service providers in the City of Chicago, ensuring that they are in compliance with the City's cable communications ordinances and their franchise agreements with the City. These incumbent companies include Comcast, RCN, and WideOpenWest. The Cable Division also responds to consumer complaints and inquiries regarding cable television services.
Chicago is divided into five geographical cable “Areas” which partly determine where within the City a franchised cable operator may operate.
If you have questions or complaints that haven't been resolved by your cable operator, there are a number of options available.
Operating under the City of Chicago, Department of Business Affairs and Consumer Protection, Cable 25 is a municipal cable television station that nurtures local independent producers, fostering film and television production in the nation’s third largest market.