Cable Television

Cable Television is a regulated industry in Chicago. Before a cable operator can begin operating cable systems over the public rights-of-way within Chicago, a franchise agreement must be in place or state-issued authorization must have been obtained.

The Cable Division of the Department of Business Affairs and Consumer Protection monitors and enforces compliance by franchised cable television operators and video service providers in the City of Chicago, ensuring that they are in compliance with the City's cable communications ordinances and their franchise agreements with the City. These incumbent companies include Comcast, RCN, and WideOpenWest. The Cable Division also responds to consumer complaints and inquiries regarding cable television services.

Chicago is divided into five geographical cable “Areas” which partly determine where within the City a franchised cable operator may operate.

If you have questions or complaints that haven't been resolved by your cable operator, there are a number of options available.

  • To file a consumer complaint please call 311 or use the online services below
  • Fill out the online complaint form
  • Contact the Cable Division at 312.744.6060
  • Deliver written or printed complaints to: 2350 W. Ogden Avenue - 2nd Floor, Chicago, IL 60608

Operating under the City of Chicago, Department of Business Affairs and Consumer Protection, Cable 25 is a municipal cable television station that nurtures local independent producers, fostering film and television production in the nation’s third largest market.

Cable TV Complaint

File a complaint regarding any services or problems with cable television companies.

Cable Customer Service Requirements and Privacy Protections

Cable and Video Customer Protection Law

Department Main Office

Business Affairs and Consumer Protection

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