In response to the evolving COVID-19 pandemic, the City of Chicago has joined the State of Illinois in issuing a Stay at Home order effective Saturday, March 21st at 5pm CT. In addition, City of Chicago facilities are closed to the public. Staff are prioritizing essential services to protect the health and safety of our residents and employees. As such, we may be delayed in responding to non-essential inquiries and service requests. To stay up to date on the City of Chicago’s COVID-19 response, please visit the City Coronavirus Response Center site.
When faced with the possibility of costly auto repair work, most consumers want to get the best deal for their money. It is equally important to know that the repair service is dependable. In Chicago, consumers have certain rights when it comes to working with an auto repair shop outlined in the Chicago Municipal Code. Chapter 4-228.
Department of Business Affairs & Consumer Protection
121 North LaSalle Street Room 800
Chicago, Illinois 60602
Call 311 to file a complaint or file an online complaint here.
The following consumer rights regulating Motor Vehicle Repair Shops are outlined in the Chicago Municipal Code Chapter 4-228