United Center


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Eligibility

The Federal Emergency Management Agency, State of Illinois, Cook County and the City of Chicago announced a renewed focus on ensuring equitable access to the vaccine. The modified guidance for the site is below.

Appointments are available on Zocdoc.com/vaccine to anyone age 16+ living in the City of Chicago. Effective April 23, all City of Chicago-operated sites, including United Center, will accept walk-ins. Appointments are preferred but not required.

2nd dose scheduling

Your 2nd dose will be  21 – 23 days after your first dose. If you are unavailable for your second dose, please reschedule your first dose for time when you are available for both vaccinations.

To ensure equitable access by suburban Cook County residents, Cook County has been allocated appointment slots at the United Center. Cook County will announce the process of scheduling those appointments in the coming days through the news media and through vaccine.cookcountyil.gov.  For information on vaccine access in suburban Cook County, visit vaccine.cookcountyil.gov. Individuals without access to technology can call 833-308-1988 Monday through Friday from 7am to 7pm.  

The state will take a portion of the remaining doses and deploy additional mobile vaccination teams to communities hit hardest by COVID-19 outside of Cook County. Residents outside of the City of Chicago can continue to find information on how to make appointments on coronavirus.illinois.gov


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Things to know

Appointments are available on Zocdoc.com/vaccine to anyone age 16+ living in the City of Chicago. Effective April 23, all City of Chicago-operated sites, including United Center, will accept walk-ins. Appointments are preferred but not required.

2nd dose scheduling

Your 2nd dose will be  21 – 23 days after your first dose. If you are unavailable for your second dose, please reschedule your first dose for time when you are available for both vaccinations.

Vaccination site

The vaccination site entrance is in lot E, on the corner of Wood and Madison. All individuals with an appointment should go to this entrance. Translators are available onsite for people with limited English proficiency. American Sign Language interpreters are also available.

United Center Vaccination Site Map - English

United Center Vaccination Site Map - Spanish

Driving to the walk-up

The site's address is 1724 W. Madison. Go to Lot E from the Madison Street entrance. 

  • From the north: Take I-90 East to the Madison Street exit and make a right onto Madison Street. The building will be on your left.
  • From the south: Take I-55 North to the Damen Avenue exit and make a left, going northbound for approximately 7 minutes.
  • From the east: Take Madison Street west from the Loop.
  • From the west: Take I-290 East to exit 28A (Damen Avenue). Take Damen Avenue north to Madison Street. Make a right onto Madison Street and the building will be on your right.

Using the CTA

Take the Orange, Green, Purple, or Brown lines to Madison. Take #20 Madison buses west.

Drop-off / pick-up

Drop-off and pick-up individuals with an appointment in parking lot E off of Madison Street.

Parking

Parking is available in parking lot A. Enter on Washington between Wood and Wolcott. This is 1/2 block from the vaccination site. There is a free ADA accessible shuttle to take individuals to the vaccination site. 

Pace Paratransit:

Pace Paratransit is available for those with an ADA paratransit card. Use the address 1724 W. Madison when scheduling. Those with an ADA paratransit card can use Pace’s normal centralized scheduling system for a ride to and from their vaccination appointment at any location in the city, including the United Center. We suggest scheduling a return ride for approximately 45 minutes after your appointment time.

If a senior does not qualify for paratransit, then they have the following options:

  • CTA Senior Free Ride Card for low-income seniors using the normal CTA system
  • CTA Senior Reduced Ride Card for all other seniors using the normal CTA system
  • Free rides from Uber using the promo code available during the Zocdoc registration process.

Rides credits from Uber

Uber is providing $40 ride credits to Chicagoans. After a Chicago resident books an appointment via Zocdoc, they will receive an appointment confirmation email which will also ask if they need transportation to their visit. If they answer yes, they’ll receive ride credits from Uber which will work only for rides to and from the United Center within the Chicago city limits.

Vaccination site

The vaccination site entrance is in lot C, on Warren, between Damen and Wood. All vehicals should enter from Warren. Translators are available onsite for people with limited English proficiency. American Sign Language interpreters are also available.

Driving to the drive-thru

  • From the north: Take I-90 East to the Madison Street exit and make a right onto Madison Street.
  • From the south: Take I-55 North to the Damen Avenue exit and make a left, going northbound for approximately 7 minutes.
  • From the east: Take Madison Street west from the Loop.
  • From the west: Take I-290 East to exit 28A (Damen Avenue). Take Damen Avenue north to Madison Street. Make a right onto Madison Street and the building will be on your right.

Bicycles and motorcycles are not permitted.

Drive-thru map (English)

Drive-thru map (Spanish)

Only those 18+ years of age permitted into the vaccination site. There is NO ONSITE REGISTRATION.

Anticipate spending about 1 hour at the vaccination site. This includes the 15-30 minute observation period. Please wear short sleeves or loose fitting clothing so we can easily administer the vaccine. We recommend you visit the washroom prior to checking-in and bring own water and/or snack if you will need it. To expedite the onsite process, bring a copy (print or digital) of your registration email to your vaccination appointment.
Site entrance

The vaccination walk-up site entrance is in lot E, on the corner of Wood and Madison. All individuals with an appointment should go to this entrance.

Hours:

The United Center vaccination site will operate 7-days a week from 9:00am - 7:00pm.

Location:

The walk-up site's address is 1724 W. Madison. Go to Lot E from the Madison Street entrance. There is a free shuttle to and from the parking area.

Have feedback on the accessibility services at the United Center?

Complete this evaluation survey to share your thoughts.

Phone hotline:

If you cannot access the internet, please call 312.746.4835. This hotline is open Monday – Saturday 8:00am – 8:00pm and Sunday 8:00am – 4:00pm. High call volume is anticipated.

Know Before You Go

  • When you sign up for an appointment, online or by phone, you will be asked if you have any accessibility needs. Be sure to select what accessibility you need for your vaccine appointment. Prior to a visit, the accessibility request is reviewed, and scheduled, as needed. Onsite staff will also be informed the morning of all accessibility needs requested for the day, so they are ready.
  • If you have your registration, be ready to show the QR code on your registration, using your phone, or bring a print out of your registration. If you do not have access to a phone or printer at home, there are two printers near the registration desk where staff will help you print your registration for free.
  • Expect to spend about 45 minutes. This number is an estimate and can vary by some factors, including if you need 30 minutes instead of 15 minutes of rest after getting the vaccine.
  • You do not need to bring any other information, and do not need to show any paperwork about your disability. The only document you need is your QR code or paper print out of the QR code verifying your appointment.
  • It is recommended you bring your own snacks or water if needed.

Arrival Information

  • Entrance drop off and pick up point is anywhere on the entire block of Madison (1902 W. Madison), East of Wood Street. The entrance is on the corner of Madison and Wood Streets. 
  • There is a wheelchair valet available just past the entrance for anyone who needs a wheelchair, and includes a wheelchair escort.
  • When you arrive at the front registration tent, you can ask to receive the vaccine in the “ADA Assistance” area, which allows you to receive the vaccine without moving from station to station.
  • Translators are available onsite for people with limited English proficiency. American Sign Language interpreters is also available.
  • Staff are available to provide wayfinding assistance.
  • When you arrive, you will need to show your appointment confirmation.
  • There is an accessible restroom. We recommend you use the restroom before you check in.

Getting Your Vaccine

  • If you are a person with a disability, you can ask to receive the vaccine at a central location, and avoid moving from station to station. When you arrive, ask to be assigned to the ADA Assistance area. 
  • The ADA assistance area is set up in the front entrance tent. There are chairs set up around the tent, following social distance guidelines. If you come with a companion, your companion will sit next to you. 

TIP:  Ask to get the vaccine in the ADA assistance area if your disability makes it hard to move from station to station. In this area, there are sets of two chairs, so that a companion can sit with you.

  • The alternate option is to move from station to station in the large tents. There are separate tents, for the following: (1) main registration check in, (2) vaccine station and (3) post-vaccine resting area. After you get the vaccine, you will be brought to a room to wait for 15 minutes. If you mark on your registration that you have had adverse reactions in the past, you will be assigned to a different room, and wait for 30 minutes after receiving the vaccine.

Clear Masks

  • Clear masks are available to make communication easier, including for individuals who are deaf and hard of hearing and may benefit from being able to lipread. Please ask when you check-in, for the staff assisting you to use a clear mask.

American Sign Language (ASL) Interpretation

  • ASL interpretation will be provided via two ways:
    • Video Remote Interpreting (VRI), through a FEMA VRI contract with a national ASL interpreting agency. To access VRI, go to FEMAVRI.com, using a smartphone or tablet. There are tablets set up on every table for VRI. The same tablets can be utilized to connect to spoken foreign language translation. 
    • An onsite ASL interpreter as available onsite during the hours that the United Center is open for vaccine distribution. Based on need, additional onsite ASL interpreters can be requested.

    Wheelchairs Available:

    • A wheelchair valet is available just past the entrance for anyone who needs a wheelchair, and also includes a wheelchair escort.

    Wayfinding Assistance:

    • Staff are available to provide wayfinding assistance. Please request at the ADA assistance tent registration.

    Pace Paratransit:

    • If you are taking Pace paratransit, please let the team providing assistance know, and they will provide help so that you do not miss your ride. You will be able to wait in the ADA assistance tent until your ride arrives.

    Accessible Parking

    • Accessible parking is available in Lot A, and there are shuttle buses from the parking lots to the entrance (Lot E). The shuttlebus is accessible and has a ramp.

    United Center shuttle with wheelchair and ADA accessibility

    Service Animals

    • Service animals are welcome, and staff are aware to permit service animals.

    Companion Assistance

    • You can bring one companion with you. Only the individual with the appointment will be vaccinated.

    ADDITIONAL INFORMATION

    • CDPH and the Chicago Fire Department are working together to provide in home vaccination for senior citizens, 65+, and also individuals with disabilities who are not able to travel to a vaccine site. To sign up, fill out this survey.

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Frequently Asked Questions

Anyone 16+ living in the City of Chicago. Individuals under the age of 18 seeking vaccination at the United Center need to be accompanied by a parent or legal guardian.

Bicycles and motorcycles are not permitted in the drive-thru area.

You must return there for your 2nd dose. You cannot change to the drive-thru option.

During your 1st appointment, you will receive an automated email with your 2nd dose appointment date and time. It will be  21 – 23 days after your first dose. If you are unavailable for your second dose, please reschedule your first dose for time when you are available for both vaccinations.

No. The United Center vaccination site brings ADDITIONAL doses to Chicago. The United Center is federally run and does not use Chicago’s COVID-19 vaccine allocation.

The Pfizer vaccine is used at the walk-up and drive thru United Center vaccination site. A second dose is required.

If you do not have internet, you can call 312.746.4835. This hotline is open Monday – Saturday 8:00am – 8:00pm and Sunday 8:00am – 4:00pm. High call volume is anticipated.

A drive-through site will open on March 23. 

The City has partnered with Uber, ADA paratransit, CTA and Pace to offer transportation assistance to and from the United Center.

  • CTA Senior Free Ride Card for low-income seniors using the normal CTA system
  • CTA Senior Reduced Ride Card for all other seniors using the normal CTA system
  • Free rides from Uber using the promo code available during the Zocdoc registration process.
  • Uber is providing $40 ride credits to Chicagoans. After a Chicago resident books an appointment via Zocdoc, they will receive an appointment confirmation email which will also ask if they need transportation to their visit. If they answer yes, they’ll receive ride credits from Uber which will work only for rides to and from the United Center within the Chicago city limits.

There is a dedicated drop-off and pick-up location for people with mobility issues. A section of the walk-in structure is dedicated to people with mobility issues. Wheelchairs will be available onsite with customer service attendants. Those requiring assistance are allowed one companion to assist them; the companion is not eligible for vaccination.

Support services available at the United Center Vaccination Site

  • Wheelchair valet
  • ADA service area
  • ASL interpretation
  • Clear masks worn by workers upon request
  • Accessible parking in Lot A
  • Accessible shuttle service from Lot A to the Vaccination Site in Lot E
  • Accessible restrooms
  • Service animals welcome
  • Transportation Services including Pace paratransit coordination 
  • Onsite interpretation for those with limited English proficiency

Translators will be available onsite for people with limited English proficiency. American Sign Language interpreters will also be available.

Support services available at the United Center Vaccination Site

  • Wheelchair valet
  • ADA service area
  • ASL interpretation
  • Clear masks worn by workers upon request
  • Accessible parking in Lot A
  • Accessible shuttle service from Lot A to the Vaccination Site in Lot E
  • Accessible restrooms
  • Service animals welcome
  • Transportation Services including Pace paratransit coordination 
  • Onsite interpretation for those with limited English proficiency

To register for an appointment, you will need the name, email (if available) and date of birth of the person being vaccinated.

To have your confirmation email resent, follow this website and enter your email address. A new confirmation email will be sent to you.

The facility will be managed by the Federal Emergency Management Agency (FEMA) with support from the Department of Defense, State of Illinois, Cook County and City of Chicago. Seniors and individuals in 1b+ throughout the state of Illinois are encouraged to visit one of the 18 state-supported mass vaccine sites open for them, with additional sites coming online this week. For more information, visit coronavirus.illinois.gov.

The Federally-run site will be able to administer up to 6,000 doses per day in Chicago. This is ADDITIONAL vaccine and is not taken out of the City’s allotment.