CHICABS.ORG: Passenger Information

BACP ensures Chicago’s public vehicles are safe, reliable and provide residents and visitors a positive transportation experience. This page provides information for passengers of taxicabs, including how to submit a compliment or complaint, how to request a taxicab and taxicab fare information.


  • The City of Chicago’s Department of Business Affairs and Consumer Protection ensures Chicago’s public vehicles are safe, reliable and provide residents and visitors a positive transportation experience.
  • CHICABS.ORG provides information and resources for Chicago residents and visitors to safely and smartly use Chicago licensed taxicabs.
  • For questions on taxicab industry licensing and regulations, send an email to
  • Compliments or complaints may be reported to 311 or Chicago.Gov/311
Service Animals
Public chauffeurs (taxi, livery, and ride-hail drivers) must accept passengers with service animals/dogs, as outlined in the Municipal Code of Chicago sections 9-104-130 and 9-115-180(m). 
Report refusal of transportation service using the CHI 311 system (call 3-1-1, visit, or download the CHI 311 mobile app).


Taxicab Passenger Information Fare Placard


City of Chicago Taxicab Fare Information, Taxicab Companies, and License Information

View Chicago taxicab fare rates and fees. Contact information for taxicab company affiliationsExplore the City of Chicago Data Portal at for information on BACP licensed taxicabs, taxi chauffeurs, and taxicab trips.

Ride Smart Chicago


Ride Smart Chicago

Visit the Ride Smart Chicago to view tips on smartly engaging taxicabs and other for-hire-vehicles in Chicago.  Learn how to spot licensed versus unlicensed taxicabs. 

 Connect with Wheelchair Accessible Taxicabs


Connect with Wheelchair Accessible Taxicabs

Request a wheelchair accessible taxicab (WAV) ride by calling 1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit

Taxicab apps  

Apps to Request a Chicago Taxicab:  ARRO or CURB

The CHICABS program offers options for taxicab passengers to electronically hail (E-Hail) a taxicab through a mobile app.  CHICABS approved apps also let passengers electronically pay (E-Pay) for the taxicab fare through the app.




 Flat Taxi Shared Rides Rates  

Flat Taxi Shared Ride Rates  

Two or more independent travelers may choose to share a taxi from a designated airport cab stand for a flat rate per person at the following rates:

From O'Hare to Downtown or McCormick Place:          $24.00 per person

From Midway to Downtown or McCormick Place:         $18.00 per person

From O'Hare to Midway:          $37.00 per person

From Midway to O'Hare:          $37.00 per person

  • “Downtown” is 22nd Street (South), Fullerton Avenue (North), Ashland Avenue (West), and Lake Michigan (East), and includes McCormick Place
  • A minimum of two passengers and maximum of four passengers originating from specified locations and ending within specified locations for a specified flat fee per person
  • Shared rides shall be in operation only at designated airport cab stands when authorized personnel are on duty.



Public Vehicle Operations Division, 2350 W. Ogden, First Floor, Chicago, IL 60608 ● 312.746.4300 ●

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