The Chicago Department of Business Affairs and Consumer Protection (BACP) ensures Chicago’s public vehicles are safe, reliable and provide residents and visitors a positive transportation experience. The Ride Smart Chicago campaign provides safety and consumer awareness information for passengers of taxicabs, ride-hail, and other public passenger vehicles.

BACP encourages partners to share information by using the Ride Smart Chicago Marketing and Communications Toolkit.

View the media story on BACP’s enforcement and consumer protection efforts against fake and unlicensed taxicabs.

View the City of Chicago Taxicab Passenger Fare Placard. 

Requests for a Wheelchair Accessible Taxicab should be directed to the City of Chicago’s Wheelchair Accessible Taxicab Centralized Dispatch Service at  1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit gocurb.com/ChicagoWAV.

Compliments or complaints for any public chauffeur or public passenger service should be directed to Chicago.Gov/311.   Within City of Chicago call 311.   Outside Chicago call 312-744-5000.

Public chauffeurs (taxi, livery, and ride-hail drivers) must accept passengers with service animals/dogs, as outlined in the Municipal Code of Chicago sections 9-104-130 and 9-115-180(m).  Report refusal of transportation service using the CHI 311 system (call 3-1-1, visit 311.chicago.gov, or download the CHI 311 mobile app).  For more information, visit the Mayor's Office of People with Disabilities Service Animals webpage or the American Disabilities Act Service Animals webpage.