Emergency Rental Assistance Program (ERAP)

The online application portal for the Chicago Emergency Rental Assistance Program (ERAP) is closed. Due to the high volume of applications, we ask that you be patient as we review them.

If you are a landlord or tenant and applied to receive rental payment assistance, we are processing applications and sending payments daily. You can log in with your email address and password to check the status of your online application.

Wondering what your status update means and where your application is in the process? See below for a status update guide:

  • Waiting for match: application not matched with landlord 
  • Ready for case management review: application is matched & assigned to a case manager 
  • In case manager review: case being reviewed by case manager 
  • Ready for supervisor review: case referred to supervisor for determination 
  • In supervisor review: case being reviewed for approval 
  • Need more documentation: more information needed - please follow up with your case worker 
  • Approved: application approved 
  • Closed/submitted for payment: application is approved for funding and check is in the mail 
  • Rejected: case has been denied for various reasons 
For more information about your rights and available resources as a tenant or rental property owner, or if you are being illegally locked out your home, visit chicago.gov/eviction.


Rentervention

If you’re a Chicago Tenant that needs help with a housing issue like lockouts or evictions, please contact Rentervention, a program of Lawyers’ Committee for Better Housing.

Rentervention is free and confidential. To get started, tenants can call 312-347-7600, visit www.rentervention.com or text “hi” to 866-7RENTER (866-773-6837) to start a conversation with Renny, Rentervention’s bot.

 

Center for Conflict Resolution

Court-based mediation takes place in virtual eviction courtrooms in the following locations: Daley Center, Skokie, Rolling Meadows, Maywood, Bridgeview, Markham. A court case is not required to access mediation. Clients can also self-refer outside of the court process.

Contact CCR’s case management team at 312-922-6464 x22 or newcase@ccrchicago.org if you’d like to open a mediation case.

 

Renters’ Rights

To learn more about your rights, you can call the Chicago’s Department of Housing - Rents Right Information Line at 312-742-RENT (312-742-7368). 

 

 

Service Facts

Department:
People We Serve:
Programs & Initiatives:

Department Main Office

Housing

I Want To