Chicago - Ride Smart!
The Chicago Department of Business Affairs and Consumer Protection (BACP) ensures Chicago’s public vehicles are safe, reliable and provide residents and visitors a positive transportation experience. The Ride Smart Chicago campaign provides safety and consumer awareness information for passengers of taxicabs, ride-hail, and other public passenger vehicles.
BACP encourages partners to share information by using the Ride Smart Chicago Marketing and Communications Toolkit.
Watch media stories to learn about BACP passenger consumer protection:
View the City of Chicago Taxicab Passenger Fare Placard.
Requests for a Wheelchair Accessible Taxicab should be directed to the City of Chicago’s Wheelchair Accessible Taxicab Centralized Dispatch Service at 1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit gocurb.com/ChicagoWAV.
Compliments or complaints for any public chauffeur or public passenger service should be directed to Chicago.Gov/311. Within City of Chicago call 311. Outside Chicago call 312-744-5000.
RIDE-HAIL Companies
Passenger Safety Tips
Request a wheelchair accessible taxicab (WAV) ride by calling 1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit gocurb.com/ChicagoWAV.
The CHICABS program offers options for taxicab passengers to electronically hail (E-Hail) a taxicab through a mobile app. CHICABS approved apps also let passengers electronically pay (E-Pay) for the taxicab fare through the app.
ARRO (ridearro.com)
- Download ARRO from the Apple App Store or Google Play
- View HOW to USE ARRO
- For Taxicab Drivers: https://www.drivearro.com
CURB (gocurb.com)
- Download CURB from the Apple App Store or Google Play
- View HOW to USE CURB
- For Taxicab Drivers: https://gocurb.com/curb-drivers-chicago
- Video CURB Taxi App - Your Questions Answered
Two or more independent travelers may choose to share a taxi from a designated airport cab stand for a flat rate per person at the following rates:
From O'Hare to Downtown or McCormick Place: $24.00 per person
From Midway to Downtown or McCormick Place: $18.00 per person
From O'Hare to Midway: $37.00 per person
From Midway to O'Hare: $37.00 per person
- “Downtown” is 22nd Street (South), Fullerton Avenue (North), Ashland Avenue (West), and Lake Michigan (East), and includes McCormick Place
- A minimum of two passengers and maximum of four passengers originating from specified locations and ending within specified locations for a specified flat fee per person
- Shared rides shall be in operation only at designated airport cab stands when authorized personnel are on duty.
Public Vehicle Traffic Management Directives (and corresponding maps)
- Public Vehicle Traffic Management Directives (and corresponding maps) are published at BACP’s Public Vehicle Traffic Management Directives and Industry Notices webpage.
- Chicago’s OEMC (Office of Emergency Management and Communications), CPD (Chicago Police Department), and CDOT (Chicago Department of Transportation) collaboratively plan, design, and implement traffic management directives for large-scale events and venues to ensure that the effective movement of vehicles and pedestrians is secure and safe. The intent is for the public to safely and efficiently arrive and leave major and popular Chicago events and venues (including beaches). BACP (Business Affairs and Consumer Protection) facilitates dissemination of public vehicle traffic management directives by posting on its webpage and through BACP Public Vehicle Industry Notices.
- City of Chicago laws require public vehicle operators and public chauffeurs to follow and comply with Public Vehicle Traffic Management Directives. All public vehicle operators, including taxi, transportation network provider (TNP or ride-hail), livery, pedicab, and charter bus operators, should read and comply with City of Chicago Public Vehicle Traffic Management Directives.
- Questions or to sign up for BACP Public Vehicle Industry Notices, email BACPPV@cityofchicago.org.